[TelstraClear] No new customers for Brooklyn

Forums › One NZ (including Farmside) › [TelstraClear] No new customers for Brooklyn - Ohiro Road??

gehenna

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#19335 13-Feb-2008 10:13

Hi

A girl at my company just asked me something I found weird. She contacted Telstra to get cable installed at her new house in Ohiro Road. They said that cable was available in her location, and went through all the signup details etc, but then said to her that they couldn't install it as they were "full in that area". She didn't know what to ask to clarify what they meant so that's all the info I have to go on. She can't go for ADSL as she can't afford both a home line and a net connction, and just wanted to get the plain cable connection for $49.95 in total.

Does this sound weird to anyone? Can TelstraClear Cable be "Full" in a certain location?

Cheers
G.

Bung

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#110335 13-Feb-2008 10:43

Each coax tube must have a bandwidth limit else I wouldn't have such a thick bundle of them passing the house :)

sbiddle

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#110349 13-Feb-2008 11:38

There are some limits as to the number of drops that can be run from poles and some poles are "private" and can't be used.

rscole86

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#110351 13-Feb-2008 11:47

Yes the nodes can become full. If you have too many people on a node (ie it got over sold) you can get negative performance.
They could try calling back and asking if that node is going to be up-graded any time soon.

Depending on whether it is over head lines on underground there are normally yellow stickers on the TCL equipment saying what node it is, the top three digits/letters are the node.

I know that a particular node in Lyall Bay just got more capacity added, and that due to possible over selling? Or too many people upgrading to faster plan, or higher usage it meant people connections were dropping out. Now that there is more capacity on the node there are nolonger any drop outs.

Now just need to sort out those high pings....

kevthesparky

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#114085 2-Mar-2008 12:01

Hi when they say full they are more than likely to mean that there are no more customer drops available off that particular pole or underground location or there are no more pairs available within the phone network. A node roughly passes 2000 homes and the yellow stickers were introduced when the phone network got laid over the CATV network. I would try TCL again and they should send someone out to investigate. there are slight changes that can be done to increase capacity.