Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


kiwifidget

"Cookie"
2890 posts

Uber Geek

Lifetime subscriber

#193454 11-Mar-2016 16:21
Send private message

I had a Vodafone bill due on Feb 24, I was out of the country at the time so I didnt notice that my automatic credit card payment didnt process.

 

On March 3 I got a text from VF advising that a system error was at fault and that the payment would be processed that day.

 

All well and good, the payment went through then.

 

Now I've just got my next bill, and lookie here, a late payment fee for last month. Thats a tad unfair.

 

To add insult to injury, I discovered that my $5 /day data roaming charge turned into $10/day because it has treated my phone and extra sim (which share 1 data plan) as two. A little sneaky and it would have been nice to have been warned about that when I was asking about it before I went away.

 

I have not rung the call centre. Past Experience has taught me that this method works better.

 

Please help kind VF-Geekers.

 

 





Delete cookies?! Are you insane?!


Filter this topic showing only the reply marked as answer Create new topic
johnr
19282 posts

Uber Geek
Inactive user


  #1511484 11-Mar-2016 17:01
Send private message

@kiwifidget Late payment fee needs to be looked into further, I agree

$5 roaming is fair as its per connection / SIM card this is very clear under the $5 roaming terms and conditions

John

 
 
 

You will find anything you want at MightyApe (affiliate link).
kiwifidget

"Cookie"
2890 posts

Uber Geek

Lifetime subscriber

  #1511489 11-Mar-2016 17:25
Send private message

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 





Delete cookies?! Are you insane?!


cisconz
cisconz
1323 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #1511492 11-Mar-2016 17:32
Send private message

I would expect that to be 1 charge per sim




Hmmmm




johnr
19282 posts

Uber Geek
Inactive user


  #1511493 11-Mar-2016 17:35
Send private message

@kiwifidget The Vodafone Ninja is correct you can take both devices and it would cost $5 per day X 2 so $10 per day

:)

kiwifidget

"Cookie"
2890 posts

Uber Geek

Lifetime subscriber

  #1511512 11-Mar-2016 17:57
Send private message

cisconz: I would expect that to be 1 charge per sim

 

My expectations often run in a different direction to the norm!





Delete cookies?! Are you insane?!


Jaxar
383 posts

Ultimate Geek


  #1512719 14-Mar-2016 09:02
Send private message

kiwifidget:

 

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 

 

 

 

 

Good feedback on the reversal.





Please note: I have a professional bias towards Vodafone.

dylanp
836 posts

Ultimate Geek

Trusted

  #1512722 14-Mar-2016 09:10
Send private message

Jaxar:

 

kiwifidget:

 

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 

 

 

 

 

Good feedback on the reversal.

 

 

Yeah - I'm going to pass that on to the product deployment people and maybe Jeremy. There was a recent reversal trial for a group of customers so people are thinking about it at the moment.


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac