Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1418 posts

Uber Geek
+1 received by user: 315

Subscriber

Topic # 193454 11-Mar-2016 16:21
Send private message

I had a Vodafone bill due on Feb 24, I was out of the country at the time so I didnt notice that my automatic credit card payment didnt process.

 

On March 3 I got a text from VF advising that a system error was at fault and that the payment would be processed that day.

 

All well and good, the payment went through then.

 

Now I've just got my next bill, and lookie here, a late payment fee for last month. Thats a tad unfair.

 

To add insult to injury, I discovered that my $5 /day data roaming charge turned into $10/day because it has treated my phone and extra sim (which share 1 data plan) as two. A little sneaky and it would have been nice to have been warned about that when I was asking about it before I went away.

 

I have not rung the call centre. Past Experience has taught me that this method works better.

 

Please help kind VF-Geekers.

 

 





Life is too short to remove USB safely.


Filter this topic showing only the reply marked as answer Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1511484 11-Mar-2016 17:01
Send private message

@kiwifidget Late payment fee needs to be looked into further, I agree

$5 roaming is fair as its per connection / SIM card this is very clear under the $5 roaming terms and conditions

John



1418 posts

Uber Geek
+1 received by user: 315

Subscriber

  Reply # 1511489 11-Mar-2016 17:25
Send private message

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 





Life is too short to remove USB safely.


cisconz
1183 posts

Uber Geek
+1 received by user: 78

Trusted
Lifetime subscriber

  Reply # 1511492 11-Mar-2016 17:32
Send private message

I would expect that to be 1 charge per sim




Hmmmm


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1511493 11-Mar-2016 17:35
Send private message

@kiwifidget The Vodafone Ninja is correct you can take both devices and it would cost $5 per day X 2 so $10 per day

:)



1418 posts

Uber Geek
+1 received by user: 315

Subscriber

  Reply # 1511512 11-Mar-2016 17:57
One person supports this post
Send private message

cisconz: I would expect that to be 1 charge per sim

 

My expectations often run in a different direction to the norm!





Life is too short to remove USB safely.


379 posts

Ultimate Geek
+1 received by user: 129


  Reply # 1512719 14-Mar-2016 09:02
Send private message

kiwifidget:

 

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 

 

 

 

 

Good feedback on the reversal.





Please note: I have a professional bias towards Vodafone.

731 posts

Ultimate Geek
+1 received by user: 334

Trusted

  Reply # 1512722 14-Mar-2016 09:10
Send private message

Jaxar:

 

kiwifidget:

 

Hi Johnr,

 

DONT PANIC!

 

I found a late fee reversal on page 6 of my 9 page invoice.

 

3 pages after the late fee charge appeared.

 

My apologies for not spotting this before posting.

 

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion. 

 

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

 

 

 

 

 

 

 

 

Good feedback on the reversal.

 

 

Yeah - I'm going to pass that on to the product deployment people and maybe Jeremy. There was a recent reversal trial for a group of customers so people are thinking about it at the moment.


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.