I had a Vodafone bill due on Feb 24, I was out of the country at the time so I didnt notice that my automatic credit card payment didnt process.
On March 3 I got a text from VF advising that a system error was at fault and that the payment would be processed that day.
All well and good, the payment went through then.
Now I've just got my next bill, and lookie here, a late payment fee for last month. Thats a tad unfair.
To add insult to injury, I discovered that my $5 /day data roaming charge turned into $10/day because it has treated my phone and extra sim (which share 1 data plan) as two. A little sneaky and it would have been nice to have been warned about that when I was asking about it before I went away.
I have not rung the call centre. Past Experience has taught me that this method works better.
Please help kind VF-Geekers.