Vodafone mobile - unfair billing or an error?!

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kiwifidget

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#193454 11-Mar-2016 16:21

I had a Vodafone bill due on Feb 24, I was out of the country at the time so I didnt notice that my automatic credit card payment didnt process.

On March 3 I got a text from VF advising that a system error was at fault and that the payment would be processed that day.

All well and good, the payment went through then.

Now I've just got my next bill, and lookie here, a late payment fee for last month. Thats a tad unfair.

To add insult to injury, I discovered that my $5 /day data roaming charge turned into $10/day because it has treated my phone and extra sim (which share 1 data plan) as two. A little sneaky and it would have been nice to have been warned about that when I was asking about it before I went away.

I have not rung the call centre. Past Experience has taught me that this method works better.

Please help kind VF-Geekers.

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johnr

19282 posts

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#1511484 11-Mar-2016 17:01

@kiwifidget Late payment fee needs to be looked into further, I agree

$5 roaming is fair as its per connection / SIM card this is very clear under the $5 roaming terms and conditions

John

kiwifidget

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#1511489 11-Mar-2016 17:25

Hi Johnr,

DONT PANIC!

I found a late fee reversal on page 6 of my 9 page invoice.

3 pages after the late fee charge appeared.

My apologies for not spotting this before posting.

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion.

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

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cisconz

cisconz
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#1511492 11-Mar-2016 17:32

I would expect that to be 1 charge per sim

Hmmmm

johnr

19282 posts

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#1511493 11-Mar-2016 17:35

@kiwifidget The Vodafone Ninja is correct you can take both devices and it would cost $5 per day X 2 so $10 per day

:)

kiwifidget

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#1511512 11-Mar-2016 17:57

cisconz: I would expect that to be 1 charge per sim

My expectations often run in a different direction to the norm!

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Jaxar

383 posts

Ultimate Geek

#1512719 14-Mar-2016 09:02

kiwifidget:

Hi Johnr,

DONT PANIC!

I found a late fee reversal on page 6 of my 9 page invoice.

3 pages after the late fee charge appeared.

My apologies for not spotting this before posting.

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion.

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

Good feedback on the reversal.

Please note: I have a professional bias towards Vodafone.

dylanp

840 posts

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Trusted

#1512722 14-Mar-2016 09:10

Jaxar:

kiwifidget:

Hi Johnr,

DONT PANIC!

I found a late fee reversal on page 6 of my 9 page invoice.

3 pages after the late fee charge appeared.

My apologies for not spotting this before posting.

But really, 9 pages! Reversals of charges should really appear directly beneath the charge, just to avoid confusion.

My bad, I didnt read the terms and conditions re data roaming. I did however speak to a ninja in-store and I left there with the impression that I could take both devices and it would cost $5/day. This would not be the first time an in-store ninja has given me incorrect advice. I'm not arguing the charge, $80 so my Mum could use her ipad while we were on holiday was worth it, just unexpected. Bad ninja.

Good feedback on the reversal.

Yeah - I'm going to pass that on to the product deployment people and maybe Jeremy. There was a recent reversal trial for a group of customers so people are thinking about it at the moment.