[WXC/VFX] WXC Broadband Connection Problem.

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] WXC Broadband Connection Problem.

kon

10 posts

Wannabe Geek

#19355 13-Feb-2008 18:27

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Hi all.

I recently (last week) switched my broadband service from Woosh to WXC on the HSI River Plan. However, ever since I have been connected, My down Stream connection have never exceeded 1Mbps and the up stream is usually at 165 kbps. Is everyone having these connection problems at the moment? I am living in the manukau area. I emailed the help desk with my connection problems 2 days ago, but haven't gotten any reply back.

These are some of my connection data for the last few days.

Thanks.

Detruire

1772 posts

Uber Geek

#110476 13-Feb-2008 19:56

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Same modem, settings, line?
Looks like you've got a pad port.

rm *

kon

10 posts

Wannabe Geek

#110485 13-Feb-2008 20:25

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Yeah, the settings and the modems are the same, those were connections of 2 different days.

Detruire

1772 posts

Uber Geek

#110486 13-Feb-2008 20:33

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I was meaning between Woosh and Xnet. And I'm not including username/password as settings.

rm *

hpj2007

117 posts

Master Geek
Inactive user

#110491 13-Feb-2008 20:49

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Try forcing it to use G.Dmt rather than ADSL2+.

kon

10 posts

Wannabe Geek

#110520 14-Feb-2008 00:58

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Detruire: I was meaning between Woosh and Xnet. And I'm not including username/password as settings.

The settings were set according to the setup letter I received from xnet

hpj2007: Try forcing it to use G.Dmt rather than ADSL2+.

The default setting I had one before was MultiMode, but the connections were quite bad, that's why I changed to ADSL2+ modulation to see whether it would be better or not, but there's no difference, I guess I will try G.Dmt modulation to see if there're any improvements.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#110528 14-Feb-2008 06:15

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Please phone into the help desk and give them your Ticket number, they can chase this up for you this does look like a bad port

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Detruire

1772 posts

Uber Geek

#110640 14-Feb-2008 16:52

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kon: The settings were set according to the setup letter I received from xnet

Apart from the username/password and DNS, these should be the same on all ISPs. At least all non-Xtra ISPs...

rm *

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