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kon

kon

10 posts

Wannabe Geek


#19355 13-Feb-2008 18:27
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Hi all.

I recently (last week) switched my broadband service from Woosh to WXC on the HSI River Plan.  However, ever since I have been connected, My down Stream connection have never exceeded 1Mbps and the up stream is usually at 165 kbps.  Is everyone having these connection problems at the moment? I am living in the manukau area.  I emailed the help desk with my connection problems 2 days ago, but haven't gotten any reply back.

These are some of my connection data for the last few days.






Thanks.

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Detruire
1295 posts

Uber Geek


  #110476 13-Feb-2008 19:56
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Same modem, settings, line?
Looks like you've got a pad port.




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kon

kon

10 posts

Wannabe Geek


  #110485 13-Feb-2008 20:25
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Yeah, the settings and the modems are the same, those were connections of 2 different days.

 
 
 
 


Detruire
1295 posts

Uber Geek


  #110486 13-Feb-2008 20:33
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I was meaning between Woosh and Xnet. And I'm not including username/password as settings.




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hpj2007
117 posts

Master Geek


  #110491 13-Feb-2008 20:49
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Try forcing it to use G.Dmt rather than ADSL2+.

kon

kon

10 posts

Wannabe Geek


  #110520 14-Feb-2008 00:58
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Detruire: I was meaning between Woosh and Xnet. And I'm not including username/password as settings.


The settings were set according to the setup letter I received from xnet


hpj2007: Try forcing it to use G.Dmt rather than ADSL2+.


The default setting I had one before was MultiMode, but the connections were quite bad, that's why I changed to ADSL2+ modulation to see whether it would be better or not, but there's no difference, I guess I will try G.Dmt modulation to see if there're any improvements.

maverick
3594 posts

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WorldxChange

  #110528 14-Feb-2008 06:15
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Please phone into the help desk and give them your Ticket number, they can chase this up for you this does look like a bad port




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Detruire
1295 posts

Uber Geek


  #110640 14-Feb-2008 16:52
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kon: The settings were set according to the setup letter I received from xnet


Apart from the username/password and DNS, these should be the same on all ISPs. At least all non-Xtra ISPs...




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