***On mobile, changing from $29 plan to $19 plan, they want to charge me a $19 processing fee.
***On home boardband, they recent increased the cost from $80 to $85, despite we have signed the contract. Is that even legal? I have not time going through the T&C.
Without need to say, if nothing improves, I will switch to 2degrees when my mobile credit is over and move to another ISP when the boardband contract is due.
***Update: The $19 seems to be a website hiccup. Rang the customer service and did the switch over with no problem. Thanks.