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76 posts

Master Geek
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Topic # 193851 26-Mar-2016 20:12
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Cable has just been installed Wednesday (23rd March) and i'm noticing drops and wireless issues! I don't have any other wireless router just the Vodafone Technicolor TC7210.dNZ, is there other options that customers can ask for? I noticed this wireless instability since thursday...

 

 

 

Just wanting to know if other people actually experience this with the TC7210?

 

 

 

 


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BDFL - Memuneh
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  Reply # 1520190 26-Mar-2016 20:43
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Have you tried finding out how many other WiFi access points are around your location? If you have an Android device you can also install Inssider to see how channels are being used - channels 1, 6 and 11 don't overlap and best if you use one of these that is not being overlapped by neighbours.

 

Also can you change the router settings? If WiFi is set to 20 - 40 Mhz then perhaps change to 20 only. 

 

Check for interference from cordless phones, microwave overs, etc.

 

Also make sure you put your AP in a central location and preferably high up instead of inside a cupboard or behind things on a desk.

 

 





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  Reply # 1520200 26-Mar-2016 21:25
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Make sure it's only WiFi dropping and not the internet connection, Test over Ethernet

 
 
 
 




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Master Geek
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  Reply # 1520219 26-Mar-2016 22:22
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johnr: Make sure it's only WiFi dropping and not the internet connection, Test over Ethernet

 

 

 

Only wifi dropping... PC connected directly works perfectly fine! No other wireless broadcasting devices around...


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  Reply # 1520224 26-Mar-2016 22:35
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Put WiFi onto a fixed channel try 6

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  Reply # 1520450 27-Mar-2016 16:27
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I have the same issue as the OP is describing, Voda replaced my Modem thinking it was a fault, but it still does it. Only the 2.4ghz, 5 is fine, but step away from the modem and speeds drop to unuseable because of poor wall penetration on 5ghz. Often the 2.4ghz is listed but wont connect, won't show any errors or anything, just tries to connect then stops trying. Then when it finally is working fine, all of a sudden it will just stop working, other times I find myself on mobile data without noticing because the WiFi has dropped.


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  Reply # 1522120 29-Mar-2016 10:54
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Try to replicate these settings below, we have quite a few issues with the default WiFi settings unfortunately, a fix is in place.

 

 

 





Darryn J | Vodafone Technical Support Specialist | Technical Support: 0508 888 800




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Master Geek
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  Reply # 1522137 29-Mar-2016 11:19
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DarrynJ:

 

Try to replicate these settings below, we have quite a few issues with the default WiFi settings unfortunately, a fix is in place.

 

 

 

 

 

when i change bandwidth to 20MHz the control channel is greyed out...


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  Reply # 1522159 29-Mar-2016 11:50
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IMHO the very first thing anybody should be doing with a 2.4GHz router or AP when they get it is ensuring it's set to 20MHz channels. Many devices these days default to 40MHz and in many urban environments were the 2.4GHz band is munted it's just going to cause issues.

 

 


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  Reply # 1522194 29-Mar-2016 13:37
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manuleka:

 

DarrynJ:

 

Try to replicate these settings below, we have quite a few issues with the default WiFi settings unfortunately, a fix is in place.

 

 

 

 

 

when i change bandwidth to 20MHz the control channel is greyed out...

 

 

 

 

Same here


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  Reply # 1522198 29-Mar-2016 13:46
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manuleka:

 

when i change bandwidth to 20MHz the control channel is greyed out...

 

 

It should be - the control channel is the extra bonded channel to create 40MHz - the GUI explains this. You can either choose to have this bonded below or above the current channel you're using, remembering that even using 20mHz you're actually using more than 1 channel (ie 20Mhz at CH6) uses 5 channels from 4-8.

 

 

 

 


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