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919 posts

Ultimate Geek
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# 19394 14-Feb-2008 22:54
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Just got a WAG54GP2 to replace a PAP2T, in order to get better quality calls on a busy home network. But have had a few problems with it. First off customer services can’t see it (gave them the mac address etc). Called twice in the last few days to sort it but still no joy. So calls are still going through the PAP2T. Also the device has locked up a couple of times. If you unplug the power sometimes it forgets the settings. Is this what you expect to get with a Linksys product? Or have got a dud?

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3539 posts

Uber Geek
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  # 110728 14-Feb-2008 23:03
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andrewcnz: Just got a WAG54GP2 to replace a PAP2T, in order to get better quality calls on a busy home network.

I take it that you have ditched your old modem and replaced it with WAG54GP2? 

andrewcnz: Also the device has locked up a couple of times. If you unplug the power sometimes it forgets the settings. Is this what you expect to get with a Linksys product? Or have got a dud?

No, you shouldn't be experiencing any of those problems.  It sounds like you have got a a faulty unit.

Assuming it was new when you got it, I would suggest returning it to the supplier for a warranty replacement.



919 posts

Ultimate Geek
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  # 110729 14-Feb-2008 23:13
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Yes the old modem was replaced. Yes the unit is only a week old. Back it goes. Inconvenient for me as I have given the old modem away.    

 
 
 
 


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Master Geek
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WorldxChange

  # 110770 15-Feb-2008 08:32
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What firmware version is running on the Wag? there have been a number of updates since release so this might be worth trying.. if your vfx settings get setup it should update the firmware for you..

Also if you could PM me your details I will investigate as to why your Wag is unable to take over from your pap2t..

Cheers

Josh






919 posts

Ultimate Geek
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# 110915 16-Feb-2008 02:16
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Hi Josh. I have upgraded the firmware,that seems to have solved the memory issue. I have sent you a PM.
Thanks Andrew

Stu

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  # 110953 16-Feb-2008 13:29
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Hi Guys.. can you please let me know the firmware version you have on your WAG54GP2? Cheers


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Uber Geek
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WorldxChange

  # 110962 16-Feb-2008 14:06
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Wag54gp2v2   2.01.06  located here




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Stu

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  # 110983 16-Feb-2008 16:28
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All good thanks. That's what mine are running on. Another to install next week and just wanted to see if the firmware listed by Linksys was the same as you've been using. Cheers

 
 
 
 




919 posts

Ultimate Geek
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# 111004 16-Feb-2008 18:16
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I have been told to re-enter the provisioning link into the wag(to try and pickup your configuration file). What is this link and how do i enter it. I need the phone to work on the WAG54GP2 as it no longer works on my PAP2T.

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Master Geek
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  # 111045 16-Feb-2008 22:29
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Hi Andrew,

The provisioning link is:

http://58.28.20.69/configs/default/default$MA.cfg

you need to enter this in the provisioning area.. login as admin.. then advanced.. you will see the provisioning tab.. click on that tab.. 
then enter under profile rule.. the above link..

scroll down.. click on submit changes.. wait for the device to accept the changes.. then you may need to restart your device..

Cheers

Josh






919 posts

Ultimate Geek
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# 111082 17-Feb-2008 07:59
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Thanks Josh. All good here now!



919 posts

Ultimate Geek
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  # 111086 17-Feb-2008 08:15
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A quick note: I dont know why the help desk could not have told me this info days ago.

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Uber Geek
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  # 111134 17-Feb-2008 11:15
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andrewcnz: A quick note: I dont know why the help desk could not have told me this info days ago.

Normally the help desk would not have to tell you this.  When you sign up for VFX you get all this info in an e-mail.  It is something you enter once, and when entered correctly then that part of the config is locked and you should never have to do it again except when replacing the unit.

So it is not like a modem where you can accidentally change settings and in which case a help desk would need to be able to tell you this.




You can never have enough Volvos!




919 posts

Ultimate Geek
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# 111141 17-Feb-2008 11:32
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I told them it is a NEW device but already had VFX on a PAP2T.I needed to change to phone to the NEW device. So if the NEW device needed to have somthing set up on it they should have bloody well told me!!!! I'm i expected to mind read? Where on the xnet web site does it tell me to do this? Where is my set up email then? Come on if it was not for the help from Josh here i would have spent another two hours on hold trying to get it sorted when on the first call that info would have had me up and running in minutes.No wonder the help desk is so busy!!!

 

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