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461 posts

Ultimate Geek
+1 received by user: 57

Topic # 194962 31-Mar-2016 23:00
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I'm currently with Vodafone (ex-Telstra) cable in Chch. 


Am moving house next week. Have contacted Vodafone who are going to disconnect my internet at current place on 8th April in the morning (which apparently someone needs to come on-site for?), and I'm to take my modem with me to the new house and someone will come on-site on the afternoon of the 8th at my new place to connect me (previous tenants of new house already had cable).


The place I am currently in will have someone continuing to live here who still wants to retain cable, they're an existing Vodafone customer (they had a cable connection under their account previously). He called Vodafone today asking if there was any way that when they come to disconnect me on the 8th, they can connect him at the same time. This was someone the staff on the phone didn't want to enter into.


My question is, are Vodafone organised enough to pull this off? Is it worth me trying to call Vodafone and explain the situation at all? Or would I just be wasting me time? I wouldn't expect they could but I told him I'd ask, and I figured I might get a better response here than if I called and spoke to somebody (based on my phone call today, when a staff member tried telling me the new place still has an active cable internet connection with a provider other than vodafone/telstra, and that I'd have to contact the previous tenants to get them to cancel their connection. It took 10-15 mins or so and multiple times on hold for me to convince them there are no other providers of residential cable in Chch).

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4096 posts

Uber Geek
+1 received by user: 879

  Reply # 1523626 31-Mar-2016 23:22
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Cable installations/installers used to be quite good (around 2001), but I dunno about now...

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