[WXC/VFX] fusion at near dial up speed !??

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] fusion at near dial up speed !??

prisk

21 posts

Geek

#19503 19-Feb-2008 20:01

Hi

I use to be on wXc broadband (River) and loved the speeds I was getting which typically was around 3.5MB for downloads.

Now I have changed over to Fusion and my downloads are at 61kps.

Am I supposed to change settings on my modem or something?

Thank you.
Roger

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#111667 19-Feb-2008 20:03

no you should not, ring the help desk and they can take a look for you

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Shash

157 posts

Master Geek

#111697 19-Feb-2008 21:51

My Fusion Download speed is 7.65Mbps but the Upload is 34.8kbps !! previously upload was around 700kbps . During the test noting downloading or uploading, no one was on the phone. First time noticed very slow upload speeds with Fusion.

Griven

174 posts

Master Geek

Trusted

#111772 20-Feb-2008 08:11

Hello prisk,

Most likely what has happened is your cap has not been set correctly and your connection is limited (happens more times than we like due human error in setting up the account). If you could PM me your username or account number i can check this and correct it to the cap you requested (also include cap you wanted in PM).

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

prisk

21 posts

Geek

#111782 20-Feb-2008 08:49

Thank you. WxC staff kindly fixed this small error for me overnight sometime while I was sleeping. I was surprised because I thought their helpdesk was only open 8am-8pm.

Thanks WxC!

Now I am full-speed ahead again. Yeehaa!

Roger

Shash

157 posts

Master Geek

#111845 20-Feb-2008 13:42

My upload speed came to normal after 11am today, now I have 725kbps.
Thanks Nicholas for the PM support.

Shash

157 posts

Master Geek

#111934 20-Feb-2008 20:30

Update - my upload speed went down to 34kbps again tonight and cannot use VFX through Fusion! however I have TCNZ broadband I've patch the VFX through there and this works fine. Any one els yapping on the phone having issues?

low upload speeds

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#111937 20-Feb-2008 20:46

Looks like this issue has not been resolved yet, a router reset should fix it:
http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=18803

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Shash

157 posts

Master Geek

#111942 20-Feb-2008 21:04

Oh this is a known issue? Yea, router reset worked for me, thanks coffeebaron

may be I should schedule auto reboot of my router every day, this will keep my other half happy so that I can do my experiments

Niel

3267 posts

Uber Geek

Trusted

#111966 20-Feb-2008 22:34

I know of this happening only twice to me in the few months they have had the issue. For me my upload got dropped to about 110kbps which is still fine for VFX. It is February, I would hope that the issue gets resolved soon. Xmas is long gone, almost Easter! (Not complaining, just fishing for an update from XNet.)

You can never have enough Volvos!

prisk

21 posts

Geek

#112153 21-Feb-2008 21:16

Just as a matter of interest for anybody reading this thread who are considering swapping ISP's to WxC, now that the tech guys have fixed my connection for me, my download speed is just in excess of 6MB - compared that to my old Ihug's full speed connection I was getting approx 3.5MB.

Woohoo, go WxC!

I am your latest ardent fan...

shermanp

355 posts

Ultimate Geek

Trusted

#112261 22-Feb-2008 11:26

I know this is a bit OT, but how does one get access to that particular xnet speedtest version/app?
I used to get that, but now when I do a speedtest from the xnet site, I get the Ockla speedtest (similar to speedtest.net one)

prisk

21 posts

Geek

#112262 22-Feb-2008 11:47

shermanp: how does one get access to that particular xnet speedtest version/app?

http://speedtest.xport.co.nz/

shermanp

355 posts

Ultimate Geek

Trusted

#112263 22-Feb-2008 12:02

Thanks for that. i find that test fsr more informative than the Ockla one.