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Forums › Vodafone New Zealand › Vodafone billing fault


66 posts

Master Geek
+1 received by user: 30


Topic # 195125 7-Apr-2016 09:52
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Got my monthly bill this morning, I seem to have been billed for internet, phone and "best mates" separately, the total is nearly 50% more than usual. Is this just me or did it happen to others as well?

 

 

 

Yes I tried calling Vodafone but the voice message said they were having trouble and I should call back later...

 

 

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19282 posts

Uber Geek
+1 received by user: 2600
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  Reply # 1527473 7-Apr-2016 10:04
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If this is the first invoice it could have part month charges on it as well



66 posts

Master Geek
+1 received by user: 30


  Reply # 1527479 7-Apr-2016 10:09
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It's not the first invoice, although we are in the process of switching to UFB so maybe something has gone wrong because of that.

 

 

 

these aren't part charges, they are everything that we normally get, but listed / charged separately at full prices:

 

Internet Charges

 

Username: username

 

Monthly Fee (broadband share) 1 Apr - 30 Apr 16 $47.00

 

Total Internet Charges $47.00

 

Phone Charges

 

Phone number: phone number

 

Monthly fee (home phone) 1 Apr - 30 Apr 16 $54.00

 

Monthly fee (BestMates for home phone) 1 Apr - 30 Apr 16 $20.00

 

Total Phone Charges $74.00

 

Other Charges

 

Telco levy contribution 1 Apr - 30 Apr 16 $0.99

 

Total Other Charges $0.99

 

 

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