Now that we have DVB-T working around the house and it somehow integrates with Windows Media Center, we decided to cancel our aging TelstraClear cable TV service (the old analogue one).
We don't watch that much TV - we actually didn't have any TV access in the house for the last five months since we took down a wall where the LCD was bolted to and couldn't be bothered moving the cable TV coax to the other wall.
So I called TelstraClear yesterday and asked to cancel the TV service only - this will leave us with the cable modem service, which is very good, thanks.
The lady on the other side told me "Your 24 month contract is not finished yet - it's still active until April 2008".
To which I replied "What contract?"
We have had TelstraClear services since 1999. It started with Chello. Then Saturn. Then Clear. Then TelstraClear. We never had a contract and after almost ten years this is certainly news to me.
She then said we had a 24 month contract starting April 2006.
That's when we moved residence and I asked to have the address changed. This is not a contract. There was no new service added to the old provided services.
After a few minutes, and talk to a surpervisor, and actually looking at the services in my account, she agreed it was wrong and the disconnection feed would be waived.
It better not be in my next bill...