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BDFL - Memuneh
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# 19520 20-Feb-2008 10:43
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Now that we have DVB-T working around the house and it somehow integrates with Windows Media Center, we decided to cancel our aging TelstraClear cable TV service (the old analogue one).

We don't watch that much TV - we actually didn't have any TV access in the house for the last five months since we took down a wall where the LCD was bolted to and couldn't be bothered moving the cable TV coax to the other wall.

So I called TelstraClear yesterday and asked to cancel the TV service only - this will leave us with the cable modem service, which is very good, thanks.

The lady on the other side told me "Your 24 month contract is not finished yet - it's still active until April 2008".

To which I replied "What contract?"

We have had TelstraClear services since 1999. It started with Chello. Then Saturn. Then Clear. Then TelstraClear. We never had a contract and after almost ten years this is certainly news to me.

She then said we had a 24 month contract starting April 2006.

That's when we moved residence and I asked to have the address changed. This is not a contract. There was no new service added to the old provided services.

After a few minutes, and talk to a surpervisor, and actually looking at the services in my account, she agreed it was wrong and the disconnection feed would be waived.

It better not be in my next bill...




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Ultimate Geek

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# 111831 20-Feb-2008 12:07
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Sounds a lot like what Woosh did to me only more easily resolveable..

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Master Geek

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  # 111841 20-Feb-2008 13:06
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prehaps its like broadbans where there is a connection fee which applies to moves as well but its waived if you go on a 12 mth contract.

The person who moved your connection might have just signed you up to the contract in order to waive the fee with out telling you. If this is the case (I dont know how thier TV package works) then its nice they waived the move fee but bad and im sure illigal not to tell you about the conditions involved in that.  Also 24 mths is a bit on the nose





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

 
 
 
 


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Master Geek


  # 112612 24-Feb-2008 10:03
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When you transfer services with TelstraClear you do not go on a new contract.

The move fee of $59 covers the cost of the tech and any ETC's of the old contract from the old addy.
Would have just been a simple CSR mistake for you to be put on another contract - heard of it happening before once

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