Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5 posts

Wannabe Geek


#195741 2-May-2016 12:29
Send private message

In the past few weeks we have noticed that our landline is not working properly. If someone calls us it is fine. If we call out strange things happen. It makes the noise like the number you have called is engaged, but does actually call the number you have dialled, when the other end answers the call cuts in and out. We don't really need a landline anymore so this didn't bother us. We have the unlimited All DSL Max Unlimited package (Unlimited Standard Broadband and home phone is what it says on our bill).

 

 

 

Then we noticed the internet seemed slower. Skype calls are clear on our end, but not on the other end. If I try to upload a video to Whatsapp on my cell it won't work, but when I turn of WiFi and switch to mobile data it works quickly. Streaming tv shows has been slower and we've had to pause episodes and wait for the loading to get ahead before we can watch.

 

 

 

We did have a mouse in our ceiling and I'm actually wondering if it's chewed the wiring partially. We only have one outlet so can't test a different area in the house. We don't have the maintenance insurance so I'm hesitant to get Vodafone to send out a technician. Is there anyway to work out if the problem is ours or theirs before calling them out? I'd like to avoid paying more fees than we have to as we are on a budget. I did call Vodafone but they said the only thing I can do is plug in a new cheap phone to check if it's our phone or cords that are broken.

 

 

 

On top of this we are considering changing providers to save money. We want to get rid of our landline and are thinking of going with 2Degrees or MyRepublic. I'm new to Geekzone but I'm guessing that's a separate issue and I should ask about that on those respective forums?

 

 

 

Would appreciate any advice. My knowledge is limited but I am able to problem solve when given clear instructions. My main barrier is that I don't know a lot of the jargon beyond the very basics. Thanks in advance.


Create new topic
21155 posts

Uber Geek

Trusted
Lifetime subscriber

  #1545316 2-May-2016 12:33
Send private message

IIRC upstream DSL is 4KHz separation from voice, so if you have a voice issue that may well be the cause of the slow upstream. 

 

Disconnect the phone, and anything else from every jackpot, see how the upstream is, do a speediest before and after. Others here will chime in asking for line stats, get those from your modem




5 posts

Wannabe Geek


  #1545327 2-May-2016 12:51
Send private message

tdgeek:

 

IIRC upstream DSL is 4KHz separation from voice, so if you have a voice issue that may well be the cause of the slow upstream. 

 

Disconnect the phone, and anything else from every jackpot, see how the upstream is, do a speediest before and after. Others here will chime in asking for line stats, get those from your modem

 

 

 

 

Thanks for your reply.  The image is very pixelated and freezing on the other end of Skype calls so I don't think it's just delay. We haven't had any problems in the past year and a bit until the past couple of weeks.

 

 

 

Thanks for the advice as well, but I actually have no idea how to do a speed test or line stats. Is there a site I can go to that will have a step by step guide?


 
 
 
 




5 posts

Wannabe Geek


  #1545379 2-May-2016 13:48
Send private message

Just to add, the landline seems to be working fine now... I think... But the internet is still slow.


383 posts

Ultimate Geek


  #1545425 2-May-2016 16:06
Send private message

The phone coming right and internet being slow still isn't unusual. Internet over copper (ADSL VDSL etc) is more sensitive to interference on the line than phone calls.
Based on what you are describing you have some damaged copper somewhere. Mice are a possibility but it could also be something outside of the house. Short of somebody checking with the appropriate tools on site i.e. a tech visit either yours or Chorus its impossible to tell where exactly the problem is. Frankly even with the tools some of the time the techs are taking their best guess, fixing up what they think is the cause and often get it right but not always.

 

While there are a number of tests an ISP can do remotely unfortunately these tests cannot tell the difference between where the wiring belonging to Chorus starts and yours begins.

 

Now changing provider really would only solve the problem if you changed technology as well to something like cable or fibre. If these are options where you live you can also do that with VF. It would completely avoid your current dilemma. The down side being you may experience crappy internet until an install is down and that can take time depending on various factors.

 

Hope this was informative at least since it probably wasn't as helpful as an actual solution to your problem would be.





Please note: I have a professional bias towards Vodafone.

2611 posts

Uber Geek


  #1545432 2-May-2016 16:24
Send private message

speedtest:

 

https://www.speedtest.net/

 

 

 

this should show what your current upload is like, and potentially show any 'lost packets' too...

 

here's a basic guide to getting router stats, but its device specific... if you can extrapolate the info and get your stats that might help diagnose your issues, else give us the router name and model and I'll see if we can get a guide for your specific router instead?




5 posts

Wannabe Geek


  #1545508 2-May-2016 17:36
Send private message

Jaxar:

The phone coming right and internet being slow still isn't unusual. Internet over copper (ADSL VDSL etc) is more sensitive to interference on the line than phone calls.
Based on what you are describing you have some damaged copper somewhere. Mice are a possibility but it could also be something outside of the house. Short of somebody checking with the appropriate tools on site i.e. a tech visit either yours or Chorus its impossible to tell where exactly the problem is. Frankly even with the tools some of the time the techs are taking their best guess, fixing up what they think is the cause and often get it right but not always.


While there are a number of tests an ISP can do remotely unfortunately these tests cannot tell the difference between where the wiring belonging to Chorus starts and yours begins.


Now changing provider really would only solve the problem if you changed technology as well to something like cable or fibre. If these are options where you live you can also do that with VF. It would completely avoid your current dilemma. The down side being you may experience crappy internet until an install is down and that can take time depending on various factors.


Hope this was informative at least since it probably wasn't as helpful as an actual solution to your problem would be.



Thank you, this was great. It's just confirmed what I was guessing at really. The change in provider is purely about cost and unrelated to the speed issues. I'll try out the speed test that the other user suggested, Thank you to them as well, and I'll see if it tells me anything new.



5 posts

Wannabe Geek


  #1545516 2-May-2016 18:14
Send private message

Speed test results are:

Down 1.07mbps
Up .06mbps
Ping 116ms

I'm no expert but the first two seem very low, right?

 
 
 
 


408 posts

Ultimate Geek


  #1545555 2-May-2016 19:44
Send private message

Log a fault with Vodafone they will tell you what the your port shows the sync rate been at, what are your router attenuation db stats. Not surprised the far end is having trouble communicating with you on Skype with that upload rate.

383 posts

Ultimate Geek


  #1546461 4-May-2016 09:00
Send private message

pollyhenry: Speed test results are:

Down 1.07mbps
Up .06mbps
Ping 116ms

I'm no expert but the first two seem very low, right?

 

 

 

While there are some connections that never get better than what you are showing there most people get 10x faster download.





Please note: I have a professional bias towards Vodafone.

29119 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1546477 4-May-2016 09:21
Send private message

What are your ADSL sync stats from your modem? This is really the on important thing right now.

 

What speed does the Chorus website say you should be getting?

 

 

 

 


6012 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1546496 4-May-2016 10:01
Send private message

sbiddle:

 

What are your ADSL sync stats from your modem? This is really the on important thing right now.

 

What speed does the Chorus website say you should be getting?

 

 

 

You have a very slow connection.

 

As others have already asked, please tell us what model of modem/router you are using - we can then give you instructions on how to read your modem stats.

 

The Chorus website referred to is https://www.chorus.co.nz/broadband-checker

 

Just enter your address.





Sideface


Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.