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r2b2

571 posts

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#195763 3-May-2016 09:52
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So just looking to see if my thinking on how to properly switch from Vodafone to, say, Spark Fibre with Landline is correct so that we don't have any (or much) interruption of service.

 

From reading http://pages.bigpipe.co.nz/how-to-switch-isps-without-ruining-everything/, it seems that the best way of doing things is to sign-up for Fibre, wait until the day that fibre is actually installed and operational, and then ring Vodafone to cancel.

 

Although this means paying more (although we are ditching Vodafone TV/Sky anyway so I can cancel that earlier presumably) it does seem the safest option. Does anyone else have any experience that might change this thinking?

 

(One thing I was wondering about is whether Spark would want to start charging me straight away for something that I couldn't use - as phone line is obviously not on Chorus network -  as I've read somewhere that they like to stick you on VSDL/ADSL until your Fibre order is complete?)


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Sideface
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  #1545823 3-May-2016 09:59
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I envy you for having the option of leaving cable for fibre. smile

 

Don't even think about cancelling cable until you have fibre up and running - I'm sure that you have read the numerous horror stories about delayed installs on Geekzone.

 

Take Bigpipe's advice.

 

EDIT As you know, you will have to leave Vodafone, as they will refuse to install fibre when there is a cable option.

 

 





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r2b2

571 posts

Ultimate Geek


  #1546225 3-May-2016 17:37
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Sideface:

 

I envy you for having the option of leaving cable for fibre. smile

 

Don't even think about cancelling cable until you have fibre up and running - I'm sure that you have read the numerous horror stories about delayed installs on Geekzone.

 

Take Bigpipe's advice.

 


EDIT As you know, you will have to leave Vodafone, as they will refuse to install fibre when there is a cable option.

 

 

Yeah didn't want to rub it in your faces as know what a horrible time of things you are having! Even though I haven't really had many issues I'm just wanting to switch to Fibre mainly to ensure I've got both connection types which means I can then go with pretty much any ISP that offers highspeed Internet in Kapiti. Plus I'm a little disappointed with a company that won't at least admit there's a problem and come up with ways to ease people's pains (without getting the TDR involved it would seem).

 

So going to phone up Spark tonight as they seem the main player in Kapiti in terms of big company and low price and apparently they are now giving free Lightbox and Wifi hotspot out with their broadband plans now so that's a pretty good deal given that I'd be paying the same to stay with Vodafone at the same download speed. (Also of course the upload speed of the 100mbps plan is better on Fibre too which is something that also annoys me that Vodafone don't even out the playing field since everyone is paying the same - although actually right now people on 100mbps Fibre are paying $10 less than their cable counterparts due to the subsided first 12 month thing that is going on at the moment)

 

Hmm that turned into a bit of a novel but yes will take everyone's advice and not touch VF cable/phone until the replacement is all up and going. :)

 

 


meesham
973 posts

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  #1546590 4-May-2016 13:16
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I'd love to know how many customers Vodafone have lost because of this dumb policy of not allowing fibre where cable is available. I was a cable customer in Chch and gave it up for ADSL2 because it was so unreliable.




dolsen
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  #1546607 4-May-2016 13:34
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meesham:

 

I'd love to know how many customers Vodafone have lost because of this dumb policy of not allowing fibre where cable is available. I was a cable customer in Chch and gave it up for ADSL2 because it was so unreliable.

 

 

Well, they successfully prevented me from joining them (quite) a while ago when they wouldn't sell me adsl because cable was available. Instead of getting a reduced profit from me, they received 0 profit from me.

 

If the choice was mine between a reduced profit and no profit, I know what one I'd choose.

 

 

 

 

 

 


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