Three dam weeks to port a number???? Are you serious vodafone?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Three dam weeks to port a number???? Are you serious vodafone?

floydie

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#195839 7-May-2016 22:07

Can someone at vodafone please tell me why it's taking three weeks and counting to change my mums mobile number over to slingshot mobile....seriously are you taking the pi$$ or what???? It's my elderly mums only form of communication and I'm beyond effed off that vodafone is feckin her around saying bulls hit like"we don't know your imea number or Sim number"
Sort your $hit out vodafone!!!!!!

coffeebaron

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#1548082 7-May-2016 22:24

You need to take this up with gaining service provider, I.E. Slingshot. Porting of mobile numbers is very quick.
What does Slingshot advise the issue is?

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floydie

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#1548084 7-May-2016 22:26

They advise that vodafone are dicking them around.

michaelmurfy

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#1548085 7-May-2016 22:30

Why do you blame Vodafone? I bet I could get a port out of them in a few hours with switching to a company like Spark or Skinny. It is not Vodafone's fault here - it is the RSP (in this case Slingshot) and to be honest I've seen this before with Slingshot too. There are other questions to ask such as why Slingshot? They're by-far not the cheapest for mobile and also are you 100% sure her phone is compatible with Slingshots service? Also, if the Vodafone SIM is disconnected this means in-fact the port has happened or Vodafone have disconnected her for other reasons (ie, outstanding bill, disconnection request etc).

Really, more research on the matter is needed from yourself before jumping to conclusions with who to blame.

floydie: They advise that vodafone are dicking them around.

Vodafone is not dicking them around. It is an automated system with no human intervention needed.

RSP asks LSP "hey I can haz number? Here is teh sim / acct number too, I'd like this port done by xx time."
LSP says to RSP "Sure, the port will be completed in the timeframe you've requested" or "Hmm, this SIM / acct number is incorrect." or "sorry, this number is not on our network (if disconnected / ported out)"

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floydie

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#1548101 7-May-2016 22:36

Mum advises she's spent "hours" on the phone trying to sort it...her phone is running on the ss Sim with the temp number. Ss advises that the number won't port because Voda keep asking dumb questions like what the Sim number is etc....

michaelmurfy

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#1548103 7-May-2016 22:41

floydie: Mum advises she's spent "hours" on the phone trying to sort it...her phone is running on the ss Sim with the temp number. Ss advises that the number won't port because Voda keep asking dumb questions like what the Sim number is etc....

Well yes - this is user error and nothing to do with Vodafone.

1) If the Vodafone sim is Prepaid you need the SIM number to complete the port. Without it, you can't port the number.
2) If the Vodafone sim is Postpaid you need the corresponding account number to port.
3) If there is an overdue balance, the SIM is currently blocked etc then Vodafone may in this case refuse to port.

Slingshot need to provide all the information to Vodafone to complete the port - without it the port won't happen. This is again not Vodafone's fault, this is Slingshots (or your mothers for not supplying the correct information slowing down the port in the process). The same system is present for all providers in NZ.

floydie

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#1548104 7-May-2016 22:45

Both Voda and ss have new/old Sim numbers and account numbers and phone numbers.

michaelmurfy

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#1548105 7-May-2016 22:49

floydie: Both Voda and ss have new/old Sim numbers and account numbers and phone numbers.

You didn't state they were correct? You need to follow up with Slingshot. To be honest they sound like the ones "dicking you around" if they are correct as I bet I could port a number out from Vodafone in a matter of hours.

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sbiddle

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#1548197 8-May-2016 09:51

You can blame Vodafone all you like but there is nothing in your post to suggest Vodafone are at fault.

In any porting situation a delay in porting a number will be caused by the GSP (Slingshot in this case) in 99% of cases, and the main reason is that the GSP aren't providing the LSP (Vodafone in this case) with the correct information required to validate your account. Based on your summary above this is the exact situation that's occurring, therefore the issue has nothing at all do with Vodafone.

hyperman

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#1548201 8-May-2016 10:17

To clarify the time frame we are talking about providing that the GSP has provided all the correct details is normally about 3 hours!
and that is only to give the LSP a chance to double check and make sure everything lines up

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riahon

946 posts

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#1548203 8-May-2016 10:19

Get SS or your mum to check with VF what the SIM# 'should' be and make sure they are the same. I have seen one port issue where the actual sim# that is printed on the sim is actually not the same that is connected in the network.

corksta

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#1548264 8-May-2016 13:01

I can imagine johnr reading this thread thinking "yup I made the right decision".