[WXC/VFX] There must be something wrong, yes?

Forums › Vodafone New Zealand › [WXC/VFX] There must be something wrong, yes?

Rawr

7 posts

Wannabe Geek

# 19596 23-Feb-2008 00:03

Im currently on the River plan with xnet..

Any ideas on why everything is so slow? I think the highest speed I have ever had was around 1400kb/s down..

Could it be the modem I am using? (DSL-302G)

Argh somebody help me

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510 posts

Ultimate Geek

# 112404 23-Feb-2008 00:29

Have you tried reseting your router of turning off for a few seconds then back on again ?

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

cimino

5 posts

Wannabe Geek

# 112406 23-Feb-2008 00:41

Did this just happen recently or has it always been this way? Misbehaving filter maybe? Try unplugging everything else connected to a phone jack and only leave your modem. I just switched to Fusion and I was getting awful speeds until I removed an old filter which I had wired inside a junction box. In my limited experience, the problem is usually not the modem.

maverick

3594 posts

Uber Geek
+1 received by user: 79

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WorldxChange

# 112430 23-Feb-2008 09:26

Honestly the helpdesk is your friend, pointing out an issue with your line here won't really sort the issue, log a fault with the helpdesk and they can get the line looked at to see if it's a physical line problem or something else

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Rawr

7 posts

Wannabe Geek

# 112477 23-Feb-2008 14:04

After reseting my modem I got this-

My internet speeds have always been horrible, I changed to xnet around a week ago because I was getting slower than dialup speeds on Telecoms Go Large plan.

I did an isolation test earlier today and my speeds bumped up to around 800kb/s, while my line was isolated I reset my modem and the speeds shown on the 10.1.1.1 diognostics page were down to 64kb/s -_- , unplugged the power to my modem, waited 10 seconds again, replugged, went up to around 400kb/s.

I have already talked to some very helpful people on the tech support line, I called on Friday and they logged a fault with Telecom? Anyways, I rang back today and Telecom still havent got back to them..

When I signed up with Telecoms broadband years ago we got a full installation; but when I am on the phone there is noise. Is this normal?

hpj2007

117 posts

Master Geek

# 112480 23-Feb-2008 14:38

What are your sync-rates on the DSL modem?

Griven

174 posts

Master Geek

Trusted

# 112481 23-Feb-2008 14:47

Hello Rawr,

If your modem is indicating a sync rate of only 64k down this is in my experience always a physical interference issue, either your hard wired splitter has become faulty or something connected to your phone line is causing DSL sync issues. A common problem thats often overlooked is the phone connection to Sky devices, if you have Sky i would recommend pulling the phone line to it out of wall and rechecking the sync rates again. Aside from that i would strongly suggest you get in contact with our tech support team on 0800 149638.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

Rawr

7 posts

Wannabe Geek

# 112491 23-Feb-2008 15:35

Ok I just got off the phone with xnets tech support and the report from telecom said that its because of my distance from the exchange..

-sigh. If they knew my distance would be a problem then why did Telecom ever let me sign up in the first place?!

The guy I was talking to also suggested a fauly splitter, Griven. He also suggested my modem could be the problem; apparently DSL-302G's have bad rep.. The annoying thing is that everone i know owns the same modem as i do.. so there goes the 'borrowing a modem' idea out the window.

Can my distance really cause THIS much of a problem?

Niel

3267 posts

Uber Geek
+1 received by user: 77

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# 112512 23-Feb-2008 17:55

The 302g is very old. Many of the components inside age fast due to the elevated temperature inside the modem. You can expect the modem to be faulty.

Even if all the line filters are perfect, it is still possible for a faulty modem to put noise back into the phone line which can be heared on your phones.

Can you check the speed that your neighbours get? They are the same distance from the exchange and will get the same speed if there is nothing wrong with your line/equipment.

I do not know how Telecom determine how far you are from the exchange, but if they check the line impedance which shows there is no wiring fault and then check the noise margin as measured by the exchange, then they will get the wrong reading if a faulty modem is putting noise on your line. But I do not know how they measure the distance and this is only a theory.

Where are you, which suburb?

You can never have enough Volvos!

Rawr

7 posts

Wannabe Geek

# 112528 23-Feb-2008 18:40

I live in Redwood, Christchurch.

I found someone who has a DSL-502t, hopefully this will be the answer to my problems. Ill get a hold of it on Monday so when I get the chance ill tell you guys how it goes.

Niel

3267 posts

Uber Geek
+1 received by user: 77

Trusted

# 112543 23-Feb-2008 19:46

Rawr: I live in Redwood, Christchurch.

Your exchange is not yet upgraded, so you are still on old equipment. It is scheduled to start this month and finish in 2 months. Don't know how much effect it will have, but it is a start.

From maps it does not look like Redwood is that far from Christchurch Central, so I think you should be able to get a half decent speed.

You can never have enough Volvos!

Rawr

7 posts

Wannabe Geek

# 113005 25-Feb-2008 18:31

Problem solved, it was the modem.

Now could anyone suggest a good modem to go for?

-opens beer

grant_k

3539 posts

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# 113016 25-Feb-2008 18:55

Rawr: Now could anyone suggest a good modem to go for?

I have been using a 3Com OfficeConnect for the past couple of years, and it's been the most reliable ADSL modem I've ever had. It has Wireless as well as 4 wired ports and the price is pretty reasonable too:

http://www.ascent.co.nz/productspecification.aspx?ItemID=347062

Detruire

1266 posts

Uber Geek
+1 received by user: 66

# 113029 25-Feb-2008 19:30

Dynalink RTA1025W. Very solid (service... the physical unit is far from it) and nowhere near as awful as the Linksys WAG54Gv3 that it replaced.

rm *

Shash

157 posts

Master Geek

# 113056 25-Feb-2008 21:03

AGREE... the 3Com OfficeConnect is the best, I have couple of them and replaced one for Linksys AG300, unfortunately 3Com OfficeConnect cannot do ADSL2, ADSL2 is not far away its better to invest on a ADSL2 capable toy.
To be honest I don't like the web interface of AG300 too messy but works well with my SPA2102.

grant_k

3539 posts

Uber Geek
+1 received by user: 125

Trusted

# 113064 25-Feb-2008 21:35

Shash: ...unfortunately 3Com OfficeConnect cannot do ADSL2, ADSL2 is not far away its better to invest on a ADSL2 capable toy.

No, that's not correct. I have a 3CRWDR100A-72 which has been out for a couple of years, and according to this Data Sheet it supports ADSL2/2+:

http://www.3com.com/other/pdfs/products/en_US/400837.pdf

The new model now being offered by Ascent is 3CRWDR101A-75 and according to this Data Sheet, it supports ADSL2/2+ as well:

http://www.3com.com/other/pdfs/products/en_US/3Com_400979.pdf

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