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5 posts

Wannabe Geek


#19598 23-Feb-2008 11:49
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its now 2 houres after the help line shoulda opend and i keep getting old as music for ages while waiting and still nothing

story cut short is...

internet stopped working yesterday
callled xnet and they said they would rebuild my line
then outta deperation tried my old details for xtra
and wola
my telecom details worked
WTF?
how could this happen????
ive only had xnet for like 20 days
maybe i forgot to cancel my xtra account
but when i signed up the lady said xnet would take care of all of that

so lyk im pretty keen to get back to the xnet

:(

i still am getting the waiting line music :(

do they not hav technical assitance in the weekends?

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174 posts

Master Geek

Trusted

  #112466 23-Feb-2008 12:55
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Hello Aeelias,

I've checked our queues and cant see anything on hold for that sort of timeframe. We have however been exceedingly busy this morning. If you want to PM me your username/ph# i can take a look at the situation for you. For reference 0800149638 is tech support contact.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



174 posts

Master Geek

Trusted

  #112476 23-Feb-2008 13:57
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Check your PM's James




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



 
 
 
 




5 posts

Wannabe Geek


  #112488 23-Feb-2008 15:25
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cheers mate

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