I'm on Vodafone 'ultra fast' cable. My wireless router stopped working overnight. I called technical support today who put me through to sales/retention who said they can't send me a new router as they no longer offer the separate modem and router setup so they can only send a technician to install a new all-in-one cable modem/router. But to do this I need to sign on with them for another 12 months. I feel like they are using this to force me to sign for another 12 months of shoddy service by using this new modem/router. They have offered new terms - currently paying $99, would become $79 - but I think I would probably be best just buying myself a new router and being free to leave them.
- Can any cable customers out there verify that they now install combined modem/routers for cable?
- Are they allowed to not offer a wireless router replacement - should I insist on a like for like replacement?
- If I buy my own can I use any wireless router or do I need to get something different because of the cable modem?