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111 posts

Master Geek
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Topic # 196564 4-Jun-2016 15:25
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When you call 777, they only offer Prepay Carry Over $29 and $19 plans, no opportunity to select the Prepay Carry Over $9 or Pay & Go that are advertised on their web site.

 

Thanks for any assistance.


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Master Geek
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  Reply # 1565688 4-Jun-2016 15:45
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Annoyingly, as far as I understand it, you have to call and speak to someone at Vodafone who can change your plan to just regular prepay and go.


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  Reply # 1565689 4-Jun-2016 15:50
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Yes call the call centre on 0800 800 021 (you can do this from another phone) and a customer service rep can sort it.

 

 





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  Reply # 1566453 6-Jun-2016 13:11
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Thanks for those answers.

 

You would think Vodafone would make things simple for their customers rather than use such obvious misrepresentation to get customers to select a more expensive plan.


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  Reply # 1566461 6-Jun-2016 13:41
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KiwiME:

 

Thanks for those answers.

 

You would think Vodafone would make things simple for their customers rather than use such obvious misrepresentation to get customers to select a more expensive plan.

 

 

To be fair 90% of prepaid customers go towards the $19 plan. Maybe 2% go towards the cheaper plans so no point clogging the IVR with plans people don't normally pick (eg, without data or casual rates which are pointless if you have a Smartphone).





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  Reply # 1566550 6-Jun-2016 15:09
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michaelmurfy:

 

To be fair 90% of prepaid customers go towards the $19 plan. Maybe 2% go towards the cheaper plans so no point clogging the IVR with plans people don't normally pick (eg, without data or casual rates which are pointless if you have a Smartphone).

 

 

With the influx of angry cheap 2degrees customers they might get too many calls from confused people looking for the cheapskates plan tho.





Richard rich.ms



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  Reply # 1566554 6-Jun-2016 15:37
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michaelmurfy:

 

..Maybe 2% go towards the cheaper plans ...

 

 

 

In my opinion the options to activate using the automated system (707) as indicated on the SIM Pack should match exactly the advertised plans.  The distribution of uptake is irrelevant. 

 

These is no indication anywhere on the 777 call-in, the SIM Pack or their web site regarding what to do if you want to activate one of the two cheaper plans, nor a help number.  I'm amazed this is even legal.


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  Reply # 1566570 6-Jun-2016 16:06
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IMO they have the right to limit how they allow you to select any of their plans to any way they see fit as they are entitled to do that. If they want to have a $8 canine plan that is only available if you turn up to a vodafone store with your dog, then that is fine.

 

Its not uncommon for places to make certain deals only available thru certain sales channels.





Richard rich.ms



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  Reply # 1566573 6-Jun-2016 16:22
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In this case they've offered the $8 canine plan on their website but have not indicated that you need to turn up at their store with a dog.  Apples and oranges dude.


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  Reply # 1566574 6-Jun-2016 16:25
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Lots of things are advertised on the web that are not available to buy on the web. If you really think there is a problem with their advertising of it then make a complaint to the advertising standards authority. I see no problem with this.





Richard rich.ms

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  Reply # 1566740 6-Jun-2016 20:30
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You can buy a $5 Pay and Go Prepay SIM online or in store. Simple :)

 

http://www.vodafone.co.nz/prepay/pay-and-go/ 

 

 

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1566745 6-Jun-2016 20:55
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coffeebaron:

 

You can buy a $5 Pay and Go Prepay SIM online or in store. Simple :)

 

http://www.vodafone.co.nz/prepay/pay-and-go/ 

 

 

I think the OP bought the regular sim and wants to change the plan over, and that is where their frustration comes from.

 

I remember the bad old days where if you were on prepay you couldnt even change to being on a plan even if you did call them and ask for it. So it's a lot better now.





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  Reply # 1566748 6-Jun-2016 21:07
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michaelmurfy:

KiwiME:


Thanks for those answers.


You would think Vodafone would make things simple for their customers rather than use such obvious misrepresentation to get customers to select a more expensive plan.



To be fair 90% of prepaid customers go towards the $19 plan. Maybe 2% go towards the cheaper plans so no point clogging the IVR with plans people don't normally pick (eg, without data or casual rates which are pointless if you have a Smartphone).



Is that based on fact? I would have thought most people will be on pay and go.

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  Reply # 1566857 7-Jun-2016 09:24
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Pay & Go = small % of total PP





Channel Manager, Help & Support @ Vodafone NZ


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