$2500 bill from Vodafone for Data

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nzwaz

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#19687 26-Feb-2008 17:46

Hello All.

My partner just got a $2500 from vodafone for data usage. She is pretty upset about this and is not having much luck with customer support.

She is on the 1GB plan, and has just got a bill for 7GB of data.

The question I have is the online, My Vodafone, Check my data usage, is saying she has used 3.6GB in the last three months and the sum of the individual days is only about 900MB.

Has anyone else had issues with the online numbers not lining up with what has been billed? Or had any luck disputing the volumes that have been billed ?

Thanks

Warren

mikal

172 posts

Master Geek

#113187 26-Feb-2008 17:54

I know the usage checker on the program is in-accurate but the My Vodafone should be as just accurate as what they bill you.

nzwaz

27 posts

Geek
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#113189 26-Feb-2008 18:10

She didn't have the software usage meter running, so we have no data from that.

I was relying on the "My Vodafone" meter being accurate.

There is definitely a difference between what has been billed on what is on My Vodafone.

richms

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#113192 26-Feb-2008 18:31

They credited when their credit limits stuffed up and people went over despite having accurate information available to them, so if you don't get a resolution to this when clearly their systems were giving you BS values then I would be surprised.

Send them a complaint, and if you don't get a resolution take it to the commissioner.

It really is time that ISPs were held to the same standards that petrol stations and supermarkets are required to have with their measuring equipment for accuracy.

Richard rich.ms

johnr

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#113203 26-Feb-2008 19:31

Hi Warren

I have sent you a PM that will help

Thanks John

weatherman

99 posts

Master Geek

#113219 26-Feb-2008 20:45

Hello Warren,

I've encountered exactly this problem today. I logged into My Vodafone to check usage on my Vodem broadband account. I'm on the 1GB plan. The total shown was a staggering 932MB - in other words, I was close to my "cap". Staggering, because I'm using the Vodem set to GPRS (no 3G here yet), so it would be fairly difficult to hit that level of usage.

Hmm....(thinks) what if I get all the daily figures up for the month to date, and just total 'em? So I copy-and-pasted the daily details into Excel, and totalled them....

...and got a much more believable 385MB!! This also more or less agrees with the little usage-gauge-thingy in VMC Lite.

So I rang Customer Service, and after several explanations, was no further ahead. I've since logged an email to VF, detailing the problem and asking for it to be fixed. I'd hate them to think I've "bust my cap" and bill me that extra $10!!

Hee hee....fancy that....a computer that can't add up!!

George

www.hbweather.8m.com

heavenlywild

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#113223 26-Feb-2008 21:03

Vodafone needs to stop saying that the VMC software can only give an "approximate" usage figure. If they can charge us by the second on calling, I am sure they can get the data usage figure correct (or within a small margin of error).

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chakkaradeep

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#113227 26-Feb-2008 21:19

heavenly_wild: Vodafone needs to stop saying that the VMC software can only give an "approximate" usage figure. If they can charge us by the second on calling, I am sure they can get the data usage figure correct (or within a small margin of error).

Thats why I had posted a Open Request to Vodafone and no one from Vodafone replied for that post yet!

Regards,
Chaks

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weatherman

99 posts

Master Geek

#113286 27-Feb-2008 08:43

I don't mind so much that the VMC Lite usage meter may be a bit "approximate", but when the website can't give me any sort of an accurate figure, I worry!

I'm mystified as to why VF is having such difficulty getting the website to function as it should. Yes, I realise that its a pretty complex website, but then so is my bank's, and it ticks along flawlessly. And doesn't tell me I have spent $12 million in the last month, when I've only spent $1200!

Sigh!

George

www.hbweather.8m.com

nzwaz

27 posts

Geek
+1 received by user: 2

#113529 28-Feb-2008 12:59

Hello,

Thanks to everyone on this website. The billing issue has been resolved to our satisfaction, however there are outstanding issues regarding My Vodafone that are being investigated.

Regards

Warren

gehenna

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#113536 28-Feb-2008 14:01

had problems like this in the past where we were being charged for gprs data because the 3g card had stepped down to gprs from 3g automatically. account manager argued that the 1gb plan was for 3g data, i argued that it's not my fault if the vodafone network couldn't cover me for the areas i was in - especially those where 3g coverage was told to be available. eventually they amended our contract to reflect our data plan as being inclusive of gprs data as well as 3g data. gprs fees are through the roof in my opinion.

still, that doesn't explain your data usage.

johnr

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#113540 28-Feb-2008 14:07

gehenna: had problems like this in the past where we were being charged for gprs data because the 3g card had stepped down to gprs from 3g automatically. account manager argued that the 1gb plan was for 3g data, i argued that it's not my fault if the vodafone network couldn't cover me for the areas i was in - especially those where 3g coverage was told to be available. eventually they amended our contract to reflect our data plan as being inclusive of gprs data as well as 3g data. gprs fees are through the roof in my opinion.

still, that doesn't explain your data usage.

A data plan is a data plan does not matter if traffic is moved over the 2G or 3G network its still just packet data!

John

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gehenna

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#113543 28-Feb-2008 14:13

johnr:
gehenna: had problems like this in the past where we were being charged for gprs data because the 3g card had stepped down to gprs from 3g automatically. account manager argued that the 1gb plan was for 3g data, i argued that it's not my fault if the vodafone network couldn't cover me for the areas i was in - especially those where 3g coverage was told to be available. eventually they amended our contract to reflect our data plan as being inclusive of gprs data as well as 3g data. gprs fees are through the roof in my opinion.

still, that doesn't explain your data usage.

A data plan is a data plan does not matter if traffic is moved over the 2G or 3G network its still just packet data!

John

my argument exactly :)

heavenlywild

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#113568 28-Feb-2008 15:21

nzwaz: Hello,

Thanks to everyone on this website. The billing issue has been resolved to our satisfaction, however there are outstanding issues regarding My Vodafone that are being investigated.

Regards

Warren

Great to hear mate!:) Hope the rest is sorted out for you.