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137 posts

Master Geek
Inactive user

# 19699 26-Feb-2008 23:49
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Just wanted to say something nice about XNet... and Hi Laughing.

Good on you for being a market leader.

Good on you for listening to your customers.

Good on you for constantly trying to improve your services and support.

Thanks, it is appreciated.

A happy XNet customer.
(I have some gripes but will keep em to myself for now).

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30 posts


# 113297 27-Feb-2008 09:22
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Right on, JDNZ.  I support you on that 100%
I was going to wait until the end of the month, also the end of our first month as xnet customer and to say just that.
As in other areas of commerce, there are some who want more for a lot less, and in that, a few that want it now, but as confusious said,Rome was not built in a day and neither will xnet fusion be.   But seriously, where else do customers get such instant service (forget the helpdesk issue for the time being, they will right that). Problems answered or remedied within minutes of an email, fixes over the week ends,  Good on you Maverick, and your supporters.
Thats two of us,  any more positives out there ???   Embarassed

307 posts

Ultimate Geek
+1 received by user: 1

  # 113302 27-Feb-2008 09:38
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I also would like to thank Xnet :)
Your all doing a wonderful job.. Keep it up


362 posts

Ultimate Geek


  # 113309 27-Feb-2008 10:07
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The friendly helpdesk staff are awesome! Even if you do have to wait a while to talk to them

146 posts

Master Geek
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  # 113311 27-Feb-2008 10:12
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Wohoo, I just love the kiwi accents from the xnet staffers

Definately worth the wait.....

30 posts


# 113322 27-Feb-2008 10:53
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And where else are you not tied up to a lengthy time plan with penalty clauses.  Xnet have left you an instant out if you don't like them.Innocent

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Uber Geek
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  # 113323 27-Feb-2008 11:00
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Thanks ladies and Gents, the support staff do appreaciate the comments as do I, and your right Darc people want more and more for less and they want it now Cool the problem relates to that most people have no idea whatis actually involved with Teleco products and services especailly how they are all tied together, trust me it's not a easy jobWink , the difference with us I hope is that we generally do listen and take notes, we may not be able to deliver everything all at once but are pretty committed to building better and batter services and giving to them to our customers for a fair price, 

As for the helpdesk we are aware of the waiting times and more staff are coming on board as we speak so we are looking to get back to where we where with support times.

Once again thanks for the positive feedback.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


420 posts

Ultimate Geek
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  # 113341 27-Feb-2008 13:13
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Maverick, to paraphrase the words of Billy Connolly, not only do they "want it now" - tommorrow they will want something else - so stay awake!!!

Needless to say, I support the comments from the other posters. XNet are a good example of a service provider that actually provides service.

Cheers Mike


23 posts


  # 113348 27-Feb-2008 14:04

Another highly satisfied XNet customer here. The transfer from Xtra was painless and quick (2-3 days), the service was up and running straight away, and I had all the information needed prior to the event in order to get my router re-configured. Best of all, the information I was given was CORRECT and WORKED first time. i.e. NO call to the helpdesk required in order to get my service up and running. Congratulations on saving yourselves $xx in provisioning costs, XNet.

With regard to the contract terms, I believe that you should not MAKE customers stay with you, but you should make them WANT to stay with you. Having no tie-in clause in the contract shows confidence in the service you're offering, and should be applauded.

However, I'm not sure I agree with some of the statements in this thread that people want MORE from their ISP. If you look around, people are wanting different things than they wanted a few years ago, but not necessarily "more" things.

For example, Email. Many people do still use their ISP's email service, but many more people are now using online email providers such as Google and even messaging services via Facebook as opposed to the more traditional desktop client-based services. One of the reasons may be that these online services are better integrated in to the Internet applications people are using - e.g. instant messaging services, social networking services, VoIP chat services (as opposed to VoIP telephony services such as VFX).

Similarly, Webspace. Some people may want dedicated Webspace, but many more people actually want a Facebook page, or a MySpace page, or a Bebo page. In fact, you can find free Webspace from a myriad online providers, so why bother offering is as an ISP?

What I would rather see is more intelligent traffic accounting, so that I can have a plan which gives me no bundled email or webspace, but which gives me free (or discounted, e.g. 1/2 the traffic is accounted) to GMail or YouTube (two names off the top of my head as example sites).

Furthermore, I'd like to see better partnerships with some over-the-top service providers, such as Microsoft XBox Live, Sony PlayStation Network etc. The volume of traffic for these services is quite small, but it requires high priority. How about a plan option for this type of service, or perhaps an option to have the traffic for free (or discounted)?

So actually, I'd rather see the ISP doing less in terms of providing services (such as email, webmail, NNTP news etc.) which have been superseded by dedicated, improved, highly popular (in global terms) over-the-top providers. The effort could then be spent on improving the features and capabilities of the network service performance and features. ISP2.0 if you will.

21 posts


  # 113720 29-Feb-2008 10:04
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I too happily join the chorus of satisfied WxC customers. Any issues I have had have been of my causing and the help guys/gals have always fixed up my messes without complaint!


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