Does Vodafone block IMEI numbers for lost/stolen phones?

Forums › One NZ (including Farmside) › Does Vodafone block IMEI numbers for lost/stolen phones?

kiwitrc

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#19703 27-Feb-2008 06:06

One of our company mobiles has been lost/stolen yesterday. We have blocked the number but would really like the phone back. I see in the threads that people have said Vodafone have blocked and even located mobiles in the past. Yet when I talked to them yesterday they couldnt have been less interested, saying they do it for fraud reasons only. Hell I would be happy to pay a fee to get a phone back if thats what it takes.

cranz

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#113275 27-Feb-2008 07:36

You're able to have your device's IMEI blacklisted, you can find the blacklist request form here: What do I do if my phone gets lost or stolen?

You'll need to have a copy of a police report saying you've reported the phone stolen and proof of IMEI (purchase receipt or packaging which has the IMEI on it) to prove you purchased the device.

johnr

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#113279 27-Feb-2008 07:59

I wonder if vodafone nz telecom nz and nzc will share EIR blacklists for there gsm networks.

kiwitrc

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#113295 27-Feb-2008 09:15

cranz: You're able to have your device's IMEI blacklisted, you can find the blacklist request form here: What do I do if my phone gets lost or stolen?

You'll need to have a copy of a police report saying you've reported the phone stolen and proof of IMEI (purchase receipt or packaging which has the IMEI on it) to prove you purchased the device.

Done and done, thanks cranz

mikal

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#113368 27-Feb-2008 16:44

don't forget you will need the file reference number on the CAF form otherwise Vodafone won't block it.
Most times the police will call you at a later date with it once it has been processed.

ninjabear

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#113376 27-Feb-2008 17:18

My mobile was stolen I faxed everything to vodafone .They say it takes 2 weeks for the block which I find it pretty long to block something

cisconz

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#113730 29-Feb-2008 11:20

It doesn't take 2 weeks for New Zealand blocks.
It takes 2 weeks for it to be circulated internationally

Hmmmm

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kiwitrc

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#113731 29-Feb-2008 11:23

Yep it took overnight, I know this cos the phone number on the form was used rather than the IEMI number also on the form and the working contact number, rather than the lost phone number, now shows inactive SIM :) We are sorting it. Form might need clarification.