[WXC/VFX] Fusion dual number porting problem

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Gordy7

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#19714 27-Feb-2008 19:05

The Fusion change over from Telecom/Xnet has gone reasonably well with minor issues.

I am raising a number(s) port problem here as the help desk seems quite busy.
I have sent an email to help@xnet.co.nz.

I had dual numbers on the same line with Telecom
I had a second number set up for voice calls for a small home business.

In my Fusion application I listed two numbers I wanted to port over.
There was enough room on the application form.
I assumed both numbers could be ported over to the one WxC line.
The Fusion application form mentioned $19.69 per port, implying WxC would handle the port for each number.

Earlier today I received two emails, saying that each number would be activated shortly.
I was extremely happy.

About an hour later I received a phone call at work from the WxC help desk saying my second Telecom number had been disconnected and that I would have to phone Telecom to get the number "custommer linked" to reserve my 2nd number.
This was an extra $22.50 and a 30 day contract with Telecom than I was not expecting.
WxC must have initiated the disconnection.

At present I do not have any telephone connection.

I guess the phone is out because some port operation is in progress.

WxC issued number does not work.
1st Telecom number does not work
2nd Telecom number does not work.

I don't know what is going to be the outcome.

Anyone know if WxC can port two numbers to the one VFX VoIP line?

I don't really want to have a second phone circuit in my house.

Cheers

Gordy

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cokemaster

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#113393 27-Feb-2008 19:15

If you had 'dual number' with Telecom, from memory, the second one is linked to the main (actual) landline number. So when you ported that number, it would have ended all services tagged with that number - including your 'dual number'.

Since porting can only be done on active services - the porting request for the second number probably would have failed.

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coffeebaron

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#113402 27-Feb-2008 19:50

A good point to keep in mind about dual / faxibility numbers. They are "virtual" numbers that are associated with the main number, so main number goes, dual number collapses.

Should not be a problem porting dual / faxibility numbers, but I guess the catch here is to make sure the port for the dual / faxibility number gets done first!

Perhaps something WxC needs to have a question about on their number porting / fusion forms.

BTW, anyone come across a "stepping" number? Had an issue with a number port that apparently has a "stepper" a second number that "steps" of the main number. Problem being, if the main number was ported, it would have collapsed the "stepper" which is the fax & broadband line. That would have been fun!

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andrewcnz

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#113417 27-Feb-2008 20:54

I am currently getting my Telecom main and faxabilty number ported to fusion.I hope i dont have a problem with the second number(I have to get a second line to take the fax number).Only expecting the port cost as listed on the xnet website.

nzbnw

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#113421 27-Feb-2008 21:10

cokemaster: If you had 'dual number' with Telecom, from memory, the second one is linked to the main (actual) landline number. So when you ported that number, it would have ended all services tagged with that number - including your 'dual number'.

Since porting can only be done on active services - the porting request for the second number probably would have failed.

Correct. When porting a number (mobile or fixed) it is important to remember that only the number is ported, not the services, in this case dual number / fax ability.

nzbnw

coffeebaron

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#113426 27-Feb-2008 21:33

andrewcnz: I am currently getting my Telecom main and faxabilty number ported to fusion.I hope i dont have a problem with the second number(I have to get a second line to take the fax number).Only expecting the port cost as listed on the xnet website.

To be sure, I'd follow up with xnet and make sure your faxibility number is ported first, perhaps a day or two before the main number.

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Gordy7

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#113429 27-Feb-2008 21:46

It appears there are others in a similar situation to myself with dual numbers.

I did not understand how the second number was linked as a service to the primary number.

I did not have faxabilty with my second number as far as I know.

Just used both numbers for voice.

I have just got home (9.30pm) and power cycled my SPA2102.

I now have my primary number on line 1 and my secondary number on line 2.
WxC were pretty quick getting the numbers ported over.

Looks like that will cost and extra $7.95 per month for the "extra line".

Will the Telecom customer link at $22.50 per month continue?
Hope not.

I am going to re-think the second number scheme.

Cheers

Gordy

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Niel

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#113440 27-Feb-2008 22:00

Telecom should invoice you only for the number of days that you were customer linked, and I believe that WxC made arrangements to "foot the bill". At least they do for normal number ports.

You would have paid something extra for the dual number service, so $8 for the second line should not be much more. Perhaps WxC should consider offering people 2 numbers on one line? I don;t suppose it is too hard?

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Gordy7

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#113444 27-Feb-2008 22:26

Well I did not understand that Telecom provided the second number as a service to the primary number.

I did assume that WxC may have been able to port the dual numbers over to the one line but was told by the help desk this afternoon that it could not be done.

The dual line service was an extra $2.50 per month from Telecom.
WxC appear to charge $7.95 per month for the second line.

The second line for the second number is not really what I want either as I only have one phone circuit in my house.

I have emailed the help desk at WxC to cancel my second number based on what I have learned tonight.

Ok that Telecom should only bill me for the short duration of the custommer link.
The Telecom person I spoke to said that the contract was for a month and if cancelled I would have to pay for the whole month.

Cheers

Gordy

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My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#113445 27-Feb-2008 22:37

Oops

The dual number service was an extra $2.50 per month....

Gordy

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#113451 27-Feb-2008 22:54

Ok that Telecom should only bill me for the short duration of the custommer link.
The Telecom person I spoke to said that the contract was for a month and if cancelled I would have to pay for the whole month.

From the Telecom website:

Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period

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andrewcnz

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#113453 27-Feb-2008 23:30

I hope someone from xnet reads these posts and takes action to check out any fusion request with more than one line. Its not so much fun to be landed with extra costs from Telecom. I am trying to stop paying Telecom! Dont want to give them MORE money.

maverick

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#113463 28-Feb-2008 07:30

Looking at this both your lines had been moved over and all you needed to do was to restart your device to pick up the new config,

1. You can port any number your not porting services

2. One Number = one VFX line

3. Two Numbers = two VFX lines

4. Second lines are not free never have been and never been advetised as such

5. Never has it been said that 2 lines terminate to 1 VFX line

6. 2 Lines on one VFX number is a service we may offer at a latter date but will be part of a larger package probably

7. When we port the number over with Fusion we are customing linking the number for you between the times of the Naked DSL move and the Number port as it takes a few days , we do this so the cost is assigned to us, if you did it the cost would be assigned to you.

Looking at this it appears everything went smoothly when you where emailed the process would have been done and all that was required was a restart, which you did when you got home so this all appears to have worked correctly

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Gordy7

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#113465 28-Feb-2008 08:04

It appears that the lady on the WxC help desk had not seen the emails sent to me an hour or so earlier saying that both my numbers would be activated shortly. Neither had I at the time the help desk rang me at work.

The help desk asked me to ring Telecom and custom link the second number as it bad been cancelled. This I did.

I thought that WxC and the Fusion process was supposed to take care of all the transfer matters.
Obviously not.

Anyway, I have decided to cancel my second number on my second WxC line as I don't want to run a second line around my house.

Cheers

Gordy

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#113472 28-Feb-2008 08:51

Hi Maverick,

Yes I must say that the main process of getting Fusion up and running has been very good.

Just that ordinary users like myself don't understand how some of the services that Telecom offered are to be provisioned with WxC/Xnet.

The help from this forum has been most useful.
I don't recall seeing a link to the GeekZone forum on the Xnet web FAQs.
I discovered the forum by a Google search.

Cheers

Gordy

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Niel

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#113569 28-Feb-2008 15:24

Gordy7:
Anyway, I have decided to cancel my second number on my second WxC line as I don't want to run a second line around my house.

You do not have to run 2 cables through your home. Simply setup one line to farward all calls to the other. It costs nothing to forward calls to another VFX number. You will only pay $8 per month for the second line rental, which is up to you if it is worth it or not.

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