The Fusion change over from Telecom/Xnet has gone reasonably well with minor issues.
I am raising a number(s) port problem here as the help desk seems quite busy.
I have sent an email to firstname.lastname@example.org.
I had dual numbers on the same line with Telecom
I had a second number set up for voice calls for a small home business.
In my Fusion application I listed two numbers I wanted to port over.
There was enough room on the application form.
I assumed both numbers could be ported over to the one WxC line.
The Fusion application form mentioned $19.69 per port, implying WxC would handle the port for each number.
Earlier today I received two emails, saying that each number would be activated shortly.
I was extremely happy.
About an hour later I received a phone call at work from the WxC help desk saying my second Telecom number had been disconnected and that I would have to phone Telecom to get the number "custommer linked" to reserve my 2nd number.
This was an extra $22.50 and a 30 day contract with Telecom than I was not expecting.
WxC must have initiated the disconnection.
At present I do not have any telephone connection.
I guess the phone is out because some port operation is in progress.
WxC issued number does not work.
1st Telecom number does not work
2nd Telecom number does not work.
I don't know what is going to be the outcome.
Anyone know if WxC can port two numbers to the one VFX VoIP line?
I don't really want to have a second phone circuit in my house.