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4246 posts

Uber Geek

Lifetime subscriber

#197982 21-Jun-2016 10:29
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I have a work colleague (who I am getting to sign up to the forums and join the fun) who is a recent immigrant to NZ, and is having all sorts of issues getting a connection of any sort installed at his place in Pegasus north of Christchurch.


TelstraClear, now Vodafone had exclusive rights to supply services to Pegasus, so he tried to sign up with Vodafone. Initially he was told he could only get ADSL, so he said okay, waited 8 weeks for an install to happen (it didn't) before finally being told they couldn't supply services, he had to get fibre and that the house was pre-wired for fibre. He's now been waiting nearly a month for fibre, with basically no additional contact, every time he rings he gets shuffled around the Manilla call center without any useful assistance and he's starting to get frustrated having been here for 3 months or so and still having no internet.


@MikeHales, can you please assist him in sorting this mess out and getting the poor bugger some internet?


I'll get him to DM you his details once he's registered.





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29265 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #1577559 21-Jun-2016 10:43
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I thought Pegasus was 100% HFC? Does it have fibre in there now?





4298 posts

Uber Geek

  #1577586 21-Jun-2016 10:59
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The initial region was cable only. Thats for sure (hard to install DSL IDAs for services on something with no copper!)




But looking at case studies it probably comes down to the area of the township. I bet everyones checkers are having a mare with the blanket maps not being accurate to street level for the blown areas


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Wannabe Geek

  #1577591 21-Jun-2016 11:01
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Yes it is all cabled up with Fiber. Vodafone systems have that address as having copper cable :\


Seems as though they need to update their systems and have the capability to get someone out to make the connection. Its been a long 3 months getting them to sort this out.


The wait continues

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