I have a work colleague (who I am getting to sign up to the forums and join the fun) who is a recent immigrant to NZ, and is having all sorts of issues getting a connection of any sort installed at his place in Pegasus north of Christchurch.
TelstraClear, now Vodafone had exclusive rights to supply services to Pegasus, so he tried to sign up with Vodafone. Initially he was told he could only get ADSL, so he said okay, waited 8 weeks for an install to happen (it didn't) before finally being told they couldn't supply services, he had to get fibre and that the house was pre-wired for fibre. He's now been waiting nearly a month for fibre, with basically no additional contact, every time he rings he gets shuffled around the Manilla call center without any useful assistance and he's starting to get frustrated having been here for 3 months or so and still having no internet.
@MikeHales, can you please assist him in sorting this mess out and getting the poor bugger some internet?
I'll get him to DM you his details once he's registered.