Contract Cancellation VDSL

Forums › One NZ (including Farmside) › Contract Cancellation VDSL

Osylis

6 posts

Wannabe Geek

#198392 7-Jul-2016 12:09

Hey Guys,

Over the past few months I've had really bad dealings with my VDSL and Vodafone to the point of taking the plunge and getting fibre (Through an alternative provider) and I have yet to cancel this contact.

The problem began back when I was on ADSL a year or so ago and my connection started to drop constantly, sometimes every 5-10 seconds after it would reconnect. I called Vodafone and after a couple of tech visits they suggested I switched to VDSL which may help with the problem - Which it did, until now. The connection is back to what it was with the problems and annoyances which has put me in the position where I've gone for fibre, but with another company (MyRepublic... yeah, research first) which is somewhat better with a reliable connection at least. But with all that aside, back to the current question; Is there any way I can get out of this Vodafone contract with all of this, or do I just wait it out then cancel ?

Sorry if it seems messy or missing info, I'm currently at work.

PeterReader

6028 posts

Uber Geek
+1 received by user: 461

Trusted

Geekzone

Lifetime subscriber

#1587578 7-Jul-2016 12:09

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Jaxar

383 posts

Ultimate Geek
+1 received by user: 129

#1587599 7-Jul-2016 12:34

You could call up and ask to speak to the complaints team. Not knowing the specifics from VF's perspective it could go either way.

Disconnect issues are usually the cause of dodgy wiring at customers premise. There is only so much that an ISP can do to resolve that short of giving a cold hard truth that the cust just needs to rip out their old copper and replace it with new (pre-fibre) or switch technology. ISP's don't tend to do this as most people tend to just decide the ISP is wrong and switch providers.

Having said the above the complaints team may review the specifics of your case and decide the best course is to cancel your contract and remove the early termination fee.

Please note: I have a professional bias towards Vodafone.

xpd

Geek of Coastguard
14116 posts

Uber Geek
+1 received by user: 4576

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#1587616 7-Jul-2016 13:25

Having VDSL installed though usually includes a fresh filter etc - did they do this or just use your existing wiring ?

XPD / Gavin

LinkTree

Osylis

6 posts

Wannabe Geek

#1587625 7-Jul-2016 13:45

xpd:

Having VDSL installed though usually includes a fresh filter etc - did they do this or just use your existing wiring ?

Not too sure if they had or not but after the change it worked fine for a few months but then we were back at square one.

thecatsgoolies

414 posts

Ultimate Geek
+1 received by user: 228

Trusted

#1587626 7-Jul-2016 13:47

Check out the latest Truenet report on My Republic dodgy VDSL might be better

Osylis

6 posts

Wannabe Geek

#1587650 7-Jul-2016 14:28

thecatsgoolies: Check out the latest Truenet report on My Republic dodgy VDSL might be better

Yeah I've experienced how bad they are :| Might switch, whats a good recommendation? Thinking Orcon

Dyson

Shop now for Dyson appliances (affiliate link).

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#1587668 7-Jul-2016 14:39

Why not Vodafone? Then you shouldn't need to worry about cancelling you contract - they should be happy to move you to a Fibre Plan (especially since you already have the ONT installed).

Osylis

6 posts

Wannabe Geek

#1587683 7-Jul-2016 14:44

trig42:

Why not Vodafone? Then you shouldn't need to worry about cancelling you contract - they should be happy to move you to a Fibre Plan (especially since you already have the ONT installed).

Valid point. I wanted to cancel just because of past experiences, but I guess one more shot wouldn't hurt.

Anyone know what there fibre is like? Not going by true net, just experiences

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#1587743 7-Jul-2016 16:57

Just, no. Even mfreitas recommends not taking broadband with Vodafone.

toejam316

1516 posts

Uber Geek
+1 received by user: 888

Trusted

Lifetime subscriber

#1587776 7-Jul-2016 17:58

Vodafone are fine as long as you don't need to talk to anyone about problems - much like most of the other RSPs. There's no good answer, if you do need to talk to people when you have issues - just different accents.

Join Quic Broadband with my referral - no sign up fee and gives me account credit

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.