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18746 posts

Uber Geek
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Topic # 198413 8-Jul-2016 11:22
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Hi There!


My sister moved to Cambodia a couple of years ago and before she left she went into the Queenstown store cancelled her home phone and reduced her mobile to the minimum plan. 


She noticed that those things didn't occur and have been contacting VF via email a couple of times without response. 


Is there someone here from VF who could assist, I am not sure I'm still account authorized, but want to see if I can assist in some way.





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746 posts

Ultimate Geek
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  Reply # 1588520 8-Jul-2016 21:40
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as far as I know the only Vodafone person on Geekzone now is MikeHales, but he doesn't use the customer databases. you might be better off talking to the social media team on twitter or facebook because they do have customer database access and can ask for it to be looked into by the right people.

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