Hi all,
I have a friend whose VF internet runs at erratic speeds. They asked me to look at it initially because they had problems with not getting email, which I discovered was because the connection would go so slow it couldn't even establish a stable IMAP connection. Wireshark showed packets timing out trying to establish a connection with the VF mail servers. One minute it would connect and start downloading emails, a few minutes later it would not be able to establish a connection to the mail servers - affects all the computers in the house both Win10 and OSX, iPhones and Android. They've being able to browse the internet albeit slowly as that is much more forgiving.
Repeated vodafone.speedtest.net results go from 80ms ping to with 10Mbps download to pings upwards of 735ms and downloads of 1.08Mbps.
They've called Vodafone several times asking to have someone come and investigate but they get getting fobbed off, being told things like 'call Microsoft it's their problem, not ours' and 'It's your fault your using lots of data someone in your houses is probably using torrents'.
What do you need to say to them to get them to send a someone out to resolve the problem?
Edit: Further details
ADSL2+ connection, Carlisle Rd, AKL.
VF router doesn't supply sync rate, attenuation and noise margin so replaced it with a Dynalink ADSL2+ router and got:
Noise Margin: 12db
Attenuation: 9db
Done all the usual isolation tests.