I just found out Chorus is worse than I thought.

Forums › One NZ (including Farmside) › I just found out Chorus is worse than I thought.

kiwifidget

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#198693 19-Jul-2016 12:56

A couple of weeks ago I put in my request with Vodafone to upgrade my broadband connection from ADSL to fibre.

I asked the VF rep if I could get Caller ID once I was on fibre. "Oh, you can get it now" he says even though it has been an unavailable service every other time I've asked about it.

So last week I rang VF and asked for Caller ID to be added to my home phone. No problem, it will be working by next week.

But it's not.

I just got off the phone and here is why VF says it's not going...

"Chorus have put the Caller ID request on hold as they say they cant process 2 changes at once." Seriously?!!

And so nice of them to let me know, NOT.

I have to wait until the fibre is dealt with before I can do anything else.

Or cancel the fibre, add Caller ID, then re-order fibre again.

My first Chorus visit isn't even scheduled until the end of the month. So its not like anything has actually changed yet.

I'm off to find a sturdy wall to bang my head against.

Delete cookies?! Are you insane?!

michaelmurfy

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#1594998 19-Jul-2016 13:01

Always been the case since 1988. 2 service orders can't exist at the same time in the tool that Chorus use for provisioning.

Michael Murphy | https://murfy.nz
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sbiddle

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#1594999 19-Jul-2016 13:02

The Chorus system can only have a single open service order at a time on an ASID. There are very good reasons for this and it would be absolute chaos if multiple active service orders could be lodged at the same time.

There is no reason a service order would be lodged on your copper ASID unless Vodafone have already lodged a disconnection or a number port. Fibre is a a totally different ordering system and has nothing to do with DSL so simply lodging a new UFB connection at your address will not result in a service order on a copper ASID.

Jaxar

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#1595003 19-Jul-2016 13:15

sbiddle:

There is no reason a service order would be lodged on your DSL ASID unless Vodafone have already lodged a disconnection or a number port. Fibre is a a totally different ordering system and has nothing to do with DSL.

This is correct it is an aspect that a lot of people who know about open service orders in the industry don't understand. As long as the fibre isn't due to be completed in the next 8 to 10 working days then it is possible to withdraw the port submit the ARC simple request to add caller id and resubmit the port.

Before going down the route it would be a good idea to get them to double check that your exchange can support caller id since you said it could not in the past. I forget the exact switch types which can or cannot support this feature but do recall some like the k switches have problems.

Finally I'd like to reiterate what others have said which is while the only one service order at a time rule seems mental believe me when I say I've done enough provisioning to confidently say not having that rule would be utterly insane.

Please note: I have a professional bias towards Vodafone.

dylanp

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#1595410 20-Jul-2016 08:04

Jaxar:
sbiddle:

There is no reason a service order would be lodged on your DSL ASID unless Vodafone have already lodged a disconnection or a number port. Fibre is a a totally different ordering system and has nothing to do with DSL.

This is correct it is an aspect that a lot of people who know about open service orders in the industry don't understand. As long as the fibre isn't due to be completed in the next 8 to 10 working days then it is possible to withdraw the port submit the ARC simple request to add caller id and resubmit the port.

Before going down the route it would be a good idea to get them to double check that your exchange can support caller id since you said it could not in the past. I forget the exact switch types which can or cannot support this feature but do recall some like the k switches have problems.

Finally I'd like to reiterate what others have said which is while the only one service order at a time rule seems mental believe me when I say I've done enough provisioning to confidently say not having that rule would be utterly insane.

I don't think it's worth messing with the number port, unless caller id has suddenly become really important to you.

Jaxar

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#1595430 20-Jul-2016 08:33

dylanp:

I don't think it's worth messing with the number port, unless caller id has suddenly become really important to you.

I agree but now OP knows it is possible and that its overly complex and prone to something going wrong for what seems a relatively simple request.

Please note: I have a professional bias towards Vodafone.