Vodafone Tech Calls Out Of The Blue To Install Modem

Forums › Vodafone New Zealand › Vodafone Tech Calls Out Of The Blue To Install Modem

Bananabob

249 posts

Master Geek
+1 received by user: 47

Topic # 198867 26-Jul-2016 10:33

One person supports this post

This morning I got a phone call from a man claiming to be a Vodafone tech who wanted to change my modem.

I told him as I had not requested a modem change, and I had not been notified of any change by Vodafone, that he could not do the job.

A call to Vodafone found that no job was scheduled.

This is either someone trying to gain access to my property or a big cock-up by Vodafone (yet again).

Just thought I would give you all a heads up just in case it is the former.

DarkShadow

1564 posts

Uber Geek
+1 received by user: 612

Reply # 1598824 26-Jul-2016 10:40

Are you on cable and has an old modem?

robjg63

2793 posts

Uber Geek
+1 received by user: 559

Reply # 1598879 26-Jul-2016 11:43

Are you listed in the phone book?

If someone was scamming you they would need your phone number and your name and address. They would also need to know that you were a Vodafone customer (or guess your ISP).

It would be odd they would send someone out to replace a modem unless you were having a lot of ongoing problems. Dont they normally just stick the modems on the courier?

Does smell fishy - but could be incompetance.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Bananabob

249 posts

Master Geek
+1 received by user: 47

Reply # 1598966 26-Jul-2016 12:29

robjg63:

but could be incompetance.

That is what I think

jlittle

75 posts

Master Geek
+1 received by user: 12

Reply # 1599105 26-Jul-2016 15:25

robjg63:Are you listed in the phone book?

If someone was scamming you they would need your phone number and your name and address.

I don't agree. Some of the scammers just work through the numbers, and guess the phone company. I've had a call where the caller claimed to be from Telstra/spark/vodafone, and seemed to be trying to pick up the company from my response. The accent and the faked caller id gave things away.

Bananabob

249 posts

Master Geek
+1 received by user: 47

Reply # 1599111 26-Jul-2016 15:32

Well the mystery has been solved.

Several weeks ago I received a phone call from Vodafone asking to speak to Rachel. I told them Rachel didn't live here and had never lived here. They seemed satisfied with that response.

Then I got this mornings call.

This afternoon I get another call from Vodafone and they expected to speak to Rachel about installing the modem.

It appears that they have the wrong phone number on the worksheet.

Things have to be bad when the phone company doesn't know it own customers phone numbers!