International Bandwidth Issues?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › International Bandwidth Issues?

Scotty1986

315 posts

Ultimate Geek

#198957 29-Jul-2016 13:41

Trying to download a 100mb file from https://obsproject.com and its going to take 5 hours using Vodafone Cable in Woodridge, Wellington. Its the OBS Studio if anyone else could try? Some youtube videos default to 480p and still buffer while most "Trending" videos run at the highest resolution, I am assuming those ones are cached locally. I have done the basic troubleshooting, restarts of modem and devices etc, wifi, direct to modem. I have tried Vodafone DNS and Google DNS servers. I have logged a ticket with Vodafone, but we all know trying to convince them there is a issue is the hard part!

C:\WINDOWS\system32>ping www.youtube.com

Pinging youtube-ui.l.google.com [203.118.141.116] with 32 bytes of data:

Reply from 203.118.141.116: bytes=32 time=17ms TTL=59

Reply from 203.118.141.116: bytes=32 time=18ms TTL=59

Reply from 203.118.141.116: bytes=32 time=17ms TTL=59

Reply from 203.118.141.116: bytes=32 time=18ms TTL=59

Ping statistics for 203.118.141.116:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 17ms, Maximum = 18ms, Average = 17ms

C:\WINDOWS\system32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [203.118.141.116]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 * * * Request timed out.

3 8 ms 8 ms 9 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]

4 8 ms * * 203.167.245.101

5 9 ms 10 ms 8 ms 203.167.245.102

6 19 ms 18 ms 18 ms 203-118-141-65.pppoe.ihug.co.nz [203.118.141.65]

7 18 ms 19 ms 17 ms 203-118-141-116.pppoe.ihug.co.nz [203.118.141.116]

Trace complete.

C:\WINDOWS\system32>

Tracing route to google-public-dns-a.google.com [8.8.8.8]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 * * * Request timed out.

3 9 ms 8 ms 9 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]

4 23 ms 16 ms 16 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]

5 21 ms 17 ms 17 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]

6 18 ms 20 ms 19 ms be10-2.bgnzftc02.akl.vf.net.nz [203.109.130.41]

7 * * * Request timed out.

8 40 ms 41 ms 42 ms UNASSIGNED.vf.net.nz [203.109.180.182]

9 42 ms 42 ms 42 ms 216.239.41.31

10 42 ms 42 ms 41 ms 216.239.41.81

11 43 ms 38 ms 40 ms google-public-dns-a.google.com [8.8.8.8]

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315 posts

Ultimate Geek

#1600828 29-Jul-2016 14:43

UPDATE - Steam is slow also, ranging from a max of 6Mbps to average of around 3 using the NZ servers. I normally get a constant 12Mbps.

This is from Auckland -

Next is Wellington (where I live)

and Christchurch -

Lias

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#1600833 29-Jul-2016 14:48

~15 seconds on work's connection, so it's not the remote side.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Lias

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#1600857 29-Jul-2016 14:51

~20 seconds on Vodafone Cable from Kapiti.. so not a systemwide Vodafone issue.

Scotty1986

315 posts

Ultimate Geek

#1600860 29-Jul-2016 14:56

are you talking about download time of the file?

Scotty1986

315 posts

Ultimate Geek

#1600879 29-Jul-2016 15:27

Can someone please tracert facebook.com and post results to compare please

Tracing route to star-mini.c10r.facebook.com [31.13.95.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 24 ms 9 ms 10 ms lo0.internet.ivpn.pe15.telstraclear.net [218.101.61.30]
4 16 ms 28 ms 16 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 16 ms 16 ms 16 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 18 ms 17 ms 18 ms unknown.telstraglobal.net [134.159.174.42]
7 20 ms 19 ms 21 ms unknown.telstraglobal.net [134.159.174.41]
8 145 ms 147 ms * i-0-0-4-0.1wlt-core01.bx.telstraglobal.net [202.84.142.106]
9 145 ms * 146 ms i-0-5-2-0.1wlt-core01.bi.telstraglobal.net [202.84.251.146]
10 199 ms 198 ms 199 ms i-0-1-0-4.siko-core04.bx.telstraglobal.net [202.84.143.162]
11 228 ms 225 ms 227 ms i-0-0-0-2.siko11.bi.telstraglobal.net [202.84.148.114]
12 225 ms 224 ms 225 ms pccwg-peer.siko11.pr.telstraglobal.net [134.159.98.46]
13 287 ms 290 ms 286 ms TenGE0-0-0-1.br02.hkg12.pccwbtn.net [63.218.174.73]
14 287 ms 286 ms 287 ms TenGE0-0-0-1.br02.hkg12.pccwbtn.net [63.218.174.73]
15 304 ms 299 ms * 63-216-176-57.static.pccwglobal.net [63.216.176.57]
16 299 ms 298 ms 299 ms psw01d.hkg3.tfbnw.net [173.252.64.151]
17 302 ms 302 ms 300 ms msw1ai.01.hkg3.tfbnw.net [204.15.23.126]
18 296 ms * 295 ms edge-star-mini-shv-01-hkg3.facebook.com [31.13.95.36]

Trace complete.

C:\WINDOWS\system32>

Sideface

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#1600913 29-Jul-2016 16:45

Island Bay:

C:\Users\Sideface>tracert 31.13.95.36

Tracing route to edge-star-mini-shv-01-hkg3.facebook.com [31.13.95.36]
over a maximum of 30 hops:

1    12 ms     5 ms    10 ms 192.168.1.1
2     *        *        *     Request timed out.
3     9 ms     9 ms    10 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4    24 ms    23 ms    26 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5    24 ms    25 ms    51 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6    18 ms    20 ms    19 ms unknown.telstraglobal.net [134.159.174.42]
7    20 ms    21 ms    21 ms unknown.telstraglobal.net [134.159.174.41]
8   156 ms   156 ms   154 ms i-0-0-4-0.1wlt-core01.bx.telstraglobal.net [202.84.142.106]
9   150 ms   151 ms   151 ms i-0-4-0-4.1wlt-core01.bi.telstraglobal.net [202.40.149.221]
10   235 ms   235 ms   234 ms i-0-1-0-11.siko-core04.bx.telstraglobal.net [202.84.249.10]
11   205 ms   208 ms   206 ms i-0-0-0-2.siko11.bi.telstraglobal.net [202.84.148.114]
12   210 ms   202 ms   199 ms pccwg-peer.siko11.pr.telstraglobal.net [134.159.98.46]
13   290 ms   291 ms   291 ms TenGE0-0-0-5.br02.hkg12.pccwbtn.net [63.218.174.45]
14   298 ms   297 ms   296 ms 63-216-176-57.static.pccwglobal.net [63.216.176.57]
15   298 ms   314 ms   304 ms psw01a.hkg3.tfbnw.net [173.252.64.176]
16   299 ms   297 ms   297 ms msw1ak.01.hkg3.tfbnw.net [204.15.23.235]
17   316 ms   302 ms   302 ms edge-star-mini-shv-01-hkg3.facebook.com [31.13.95.36]

Trace complete.

Sideface

Lias

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#1600921 29-Jul-2016 16:59

Scotty1986:

are you talking about download time of the file?

Yes

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

quickymart

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#1600969 29-Jul-2016 18:23

Took me around a minute (Spark Fibre 100).

Sideface

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#1601016 29-Jul-2016 19:48

Took me 20 seconds (VF cable 100/10).

98 MB file.

Sideface

Rickles

2938 posts

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#1601017 29-Jul-2016 19:51

Downloaded the file in question in 24 seconds flat, at 7:70pm this evening (Friday) ... Wellington, VF cable (50mbps).

k1w1k1d

1527 posts

Uber Geek

#1601027 29-Jul-2016 20:18

8pm Friday. MyRepublic a bit on the slow side in Chch at 2min 20seconds.

ajacombs

1 post

Wannabe Geek

#1601319 30-Jul-2016 12:43

I'm just down the road in Johnsonville, and suspect we are the having the same issue. I'm on 100Mb/s cable for reference.

I'm currently downloading https://github.com/jp9000/obs-studio/releases/download/0.15.1/obs-0.15.1-installer.dmg from https://obsproject.com, and it's going at 20KB/s with an hour remaining.

I've been similarly getting very slow download speeds from servers which are normally very fast. For example the UC Canterbury Linux mirror – which is normally screamingly fast – this 1.4GB Ubuntu ISO (http://ucmirror.canterbury.ac.nz/linux/ubuntu/xenial/ubuntu-16.04.1-desktop-amd64.iso) is hovering between 150 and 200 KB/s. Downloads from https://repo.continuum.io/pkgs/ are running at about 20KB/s as well.

On the other hand, Steam seems to be going full speed (10-14MB/s).

I've run a bunch tests on speedtest.net to servers around the country, and have been getting a mixed bag of results. I tested all servers in Wellington, Christchurch, and Auckland. With the exception of WorldNet in Auckland which was 81Mb/s, they were either the full speed of my connection (~125Mb/s) or between 3 and 6 Mb/s. Below are the results, run between 10:22 and 10:36 this morning, via a direct connection to the cable modem.

127.03 Mb/s - Wellington, Vodafone NZ
126.28 Mb/s - Wellington, Spark
125.36 Mb/s - Wellington, CityLink
127.05 Mb/s - Wellington, ACS Data
127.11 Mb/s - Auckland, Spark
6.02 Mb/s - Auckland, 2 Degrees
81.04 Mb/s - Auckland, WorldNet
5.92 Mb/s - Auckland, CallPlus
5.58 Mb/s - Auckland, MyRepublic
7.29 Mb/s - Christchurch, Vodafone NZ
4.99 Mb/s - Christchurch, 2 Degrees
127.09 Mb/s - Christchurch, Spark
3.72 Mb/s - Christchurch, CallPlus

I've been on the phone with Vodafone most of the morning, and the tech eventually came to the conclusion that they didn't know what was causing it. But because I'm getting the full speed to some places, they're seeing it as working fine and the slow speeds to other places are out of their control.

Edit: trying to get speedtest result formatting looking ok.

trib

13 posts

Geek

#1601367 30-Jul-2016 15:03

Hi there,

I am in Jville as well and I am experiencing similar issues specifically when playing youtube videos.

I also access work related SFDC which is hosted in States and the download speed is crap. I had started other topic

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=198969.

Donwload rate to SFDC is between 120kbps to 240 kbps.

traceroute na27-chi.force.com

traceroute to na27-chi.force.com (136.146.208.104), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 2.349 ms 1.306 ms 0.984 ms

2 * * *

3 lo0.internet.ivpn.pe15.telstraclear.net (218.101.61.30) 11.447 ms 10.612 ms 10.261 ms

4 ie2-g-0-0-0.telstraclear.net (203.98.50.2) 24.113 ms 17.954 ms 17.849 ms

5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 18.927 ms 20.936 ms 21.890 ms

6 unknown.telstraglobal.net (134.159.174.42) 20.694 ms

be10-2.bgnzftc02.akl.vf.net.nz (203.109.130.41) 21.228 ms 22.006 ms

7 unknown.telstraglobal.net (134.159.174.37) 23.694 ms 22.848 ms 23.093 ms

8 i-0-0-4-0.1wlt-core01.bx.telstraglobal.net (202.84.142.106) 146.902 ms

i-0-0-1-1.1wlt-core01.bx.telstraglobal.net (202.84.223.85) 177.025 ms

i-0-0-4-1.1wlt-core01.bx.telstraglobal.net (202.84.142.110) 149.935 ms

9 * * i-0-7-0-0.1wlt-core01.bi.telstraglobal.net (202.40.149.213) 146.273 ms

10 i-0-1-0-4.siko-core04.bx.telstraglobal.net (202.84.143.162) 303.946 ms * 222.356 ms

11 i-0-0-2-2.siko08.bi.telstraglobal.net (202.84.148.229) 212.344 ms 201.920 ms 199.201 ms

12 * pacnet-peer.siko08.pr.telstraglobal.net (134.159.98.58) 201.852 ms 231.011 ms

13 * ip-202-147-0-108.asianetcom.net (202.147.0.108) 232.123 ms 270.342 ms

14 * kbs-0001.10026.telstraglobal.net (203.192.150.54) 235.809 ms 286.867 ms

15 xe-1-3-0.edge1-sfm.net.salesforce.com (13.108.1.25) 245.971 ms 295.602 ms 306.783 ms

16 xe-3-0-2.edge1-chi.net.salesforce.com (13.108.1.8) 311.723 ms 355.901 ms 357.097 ms

17 xe-2-0-1--dcr1-chi.net.sfdc.net (136.146.192.3) 312.574 ms

xe-2-0-0--dcr2-chi.net.sfdc.net (136.146.192.5) 327.610 ms

xe-2-0-0--dcr1-chi.net.sfdc.net (136.146.192.1) 312.212 ms

18 na27-chi.force.com (136.146.208.104) 307.470 ms 313.084 ms 312.570 ms

I have opened a case as well and waiting for 2nd level support to contact me back on Monday.

Hopefully, someone from VFNZ can look at this issue.

Cheers

trib

13 posts

Geek

#1601368 30-Jul-2016 15:09

just heard from support that this is a known issue and level3 folks are looking at it.

Cheers

deathnz1

3 posts

Wannabe Geek

#1601811 31-Jul-2016 18:44

I've been having this issue since last year now but it got considerably worst a few weeks ago, Any international traffic at all is completely bogged. It has completely screwed playing overwatch I get a unstable ping of 250-400.

Is it normal for cable traffic to the US to hit Hong Kong first? I thought we had a connect line straight to the US west coast?

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