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312 posts

Ultimate Geek
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Topic # 198960 29-Jul-2016 14:50
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We're continually upgrading our network so you can keep enjoying consistent and reliable broadband speeds. To help you make the most of our latest upgrade we just need to make one slight change to your IP address.

 

What's an IP Address?

 

An IP address is a unique number that our network uses to find your computer, phone or tablet on the internet - kind of like how your street address tells the postie where to deliver a letter for you.

 

What's changing?

 

At the moment you have a static IP address - meaning your address never changes. We're now moving you into the future with a dynamic IP address. That's when a unique number is temporarily assigned by the network each time you connect to it.

 

What does that mean for me?

 

Most of our customers won't notice any difference at all when this change is made. You can still use your broadband in exactly the same way for all the streaming, multi-screening and downloading you do in your home.

 

However, a small group of our customers may prefer a static IP address - for example, if they're using a media server.

 

What do I need to do?

 

There's absolutely nothing you need to do to get your dynamic IP address. We'll make the change for you and you can look forward to even more consistent and reliable broadband.

 

However, on the small chance that you'd like to keep your static IP address all you need to do is fill in this quick form within the next 10 working days. If you're not sure, check out ourFAQs where you'll find answers to commonly asked questions about the change.

 

We hope you continue to enjoy all the awesome things the Vodafone network has to offer.

 

Thanks,
The team at Vodafone

 

 

 

 

 

The option is there to stay on a static IP, if there much/any benefit to this?

 

This is for Vodafone Cable in Wellington


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Uber Geek
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  Reply # 1600846 29-Jul-2016 14:50
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1600869 29-Jul-2016 15:01
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huh, this is interesting. I havent got such an email, and I am on cable. and my contact details havent changed





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Ultimate Geek
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  Reply # 1600872 29-Jul-2016 15:04
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I got it only 30mins ago, right after I logged a ticket about a issue I was having.


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Uber Geek
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  Reply # 1600873 29-Jul-2016 15:04
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According to the FAQs so far it only applies for customers with the new Technicolor modems.


'That VDSL Cat'
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  Reply # 1600876 29-Jul-2016 15:17
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If you need to ask if staying on a static ip will benefit you, you will almost certainly not notice the difference.

 

 

 

Only time you require a static ip is if your hosting something inbound, which is not backed by a DDNS service.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1600910 29-Jul-2016 16:42
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yitz:

 

According to the FAQs so far it only applies for customers with the new Technicolor modems.

 

 

They wouldn't be able to make the change to users with a Cisco modem as these are all static and the router would have to be reconfigured to DHCP.

 

 


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  Reply # 1600936 29-Jul-2016 17:13
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sbiddle:

 

yitz:

 

According to the FAQs so far it only applies for customers with the new Technicolor modems.

 

 

They wouldn't be able to make the change to users with a Cisco modem as these are all static and the router would have to be reconfigured to DHCP.

 

 

 

 

 

 

That's ok then.

 

 





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Ultimate Geek
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  Reply # 1600947 29-Jul-2016 17:47
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another reason to keep hold of the cisco, ALL HAIL THE CISCO






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Master Geek
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  Reply # 1601097 29-Jul-2016 22:11
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sbiddle:

 

yitz:

 

According to the FAQs so far it only applies for customers with the new Technicolor modems.

 

 

They wouldn't be able to make the change to users with a Cisco modem as these are all static and the router would have to be reconfigured to DHCP.

 

 

 

 

 

 

The cisco is just a bridge. IP is statically assigned to a router - which, for the technicolour, is built in and under control of the overlords at VF.

 

 


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