[WXC/VFX] Xnet Fusion :: Need to Know question

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet Fusion :: Need to Know question

kerrin

165 posts

Master Geek

#19939 7-Mar-2008 10:54

Xnet Fusion :: Need to Know:

4. Current Xnet Broadband Customer with Number Porting

Current Xnet customers can churn to Fusion without charge or contract. Note: there can be an outage of up to 6 hours.

Before the order is placed, the existing phone number to be ported will be moved to a "Custom Link" service (check with your current supplier for charges). A number port fee of $19.69 is applicable per number ported.

Am I reading this correctly? - is it now possible for customers with Xnet Broadband, and a Landline with other non-Telecom provider to move to Fusion using Custom Link?

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dpw

843 posts

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#115147 7-Mar-2008 10:59

kerrin:

Xnet Fusion :: Need to Know:

4. Current Xnet Broadband Customer with Number Porting

Current Xnet customers can churn to Fusion without charge or contract. Note: there can be an outage of up to 6 hours.

Before the order is placed, the existing phone number to be ported will be moved to a "Custom Link" service (check with your current supplier for charges). A number port fee of $19.69 is applicable per number ported.

Am I reading this correctly? - is it now possible for customers with Xnet Broadband, and a Landline with other non-Telecom provider to move to Fusion using Custom Link?

I'd be very interested in any comment from WxC on this. At the time I wanted to go to Fusion I had my broadband with Xnet and landline with Slingshot. In short, it was an incredibly painful process! Having said that I have to give credit to WxC's efforts in trying to make the process as simple as possible. In the end it was easier for me to take my landline to Telecom first, then transfer it to Fusion - all very confusing and highly irritating.

I'd be very interested to find out if the process has improved somewhat...

D.

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nate

6461 posts

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#115173 7-Mar-2008 12:33

This is certainly not a limitation of WxC but of Telecom provisioning. To move to Fusion, from what I understand, is you need to move all your services (phone + broadband) back to Telecom, and then move to WxC.

Unfortunately there is no allowance yet for swapping directly from one telco to another without going through Telecom. Once Telecom have the processes in place, you will be able to swap from one non-Telecom telco to another.

Griven

174 posts

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#115223 7-Mar-2008 15:05

nate is indeed correct, currently we can only do nDSL on Telecom lines. We will be able to do non Telecom lines eventually but at this stage you will need to move back to Telecom before we can begin the nDSL process.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz