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Niel

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#20038 11-Mar-2008 08:23
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This should probably be a support/info request rather than a forum discussion, but I thought I'd put it in the forum so everyone can get the answer as it is applicable to more peole than just me.

My VFX is setup to send me an e-mail with the number of everyone that calls me, so I get a record of who phoned when I was out and did not leave a message.  For national numbers the number comes through fine with the area code (e.g. 09xxxxxxx) but for international numbers it does not have 00 or ++ to show it is an international number.  It starts with the country code (e.g. 27... for South Africa instead of 0027... or ++27...).  Now I can use the one leading 0 to tell me it is a local number (or not), but should the international numbers not have ++ or 00 in the front?

The caller ID on my phone shows 00 in front, so it fine on the phone line and just missing from the e-mail notification.

Is this bug known to WxC and will it be fixed?  Personally I prefer ++ to make it clearer, but 00 is also fine.




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sbiddle
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  #115889 11-Mar-2008 08:41
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The issue with 0's and 00's being displayed in front of numbers is quite a complex one.

Remember the 0 is not part of the phone number it's simply a coded access number and CID is sent between networks without the 0 in the front. Telepermit regulations specify how numbers should be passed between the network and the end user. All Telepermitted phones are required to add a 0 or 00 in front of the received CID depending on the length of the number. This has caused plenty of issus with people either not getting the 0 or Woosh at one stage sending the 0 and some phones adding an extra 0.

From the early days of Clear they also set up their coded access incorrectly - when you dialled 059 to make a call you were required to enter 059 04 1234567 when it should have simply been 059 4 1234567. This precident carried on with other providers and has caused plenty of confusion!

 
 
 

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kerrin
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  #115891 11-Mar-2008 08:58
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With my Telecom line I sometimes only get "0000" for international callers, and local and national "0xxxx",  pleased to actually get the international numbers on my vfx line...

The problem that annoys me most is the 09 appearing on caller id for local calls (both Telecom and VFX).  When you go to call someone back a voice message tells you to redial without the 09...   Makes me wonder why the caller ID shows the 09 for local calls at all...   

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