Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Mono

73 posts

Master Geek


#20054 11-Mar-2008 21:11
Send private message

Hi -

I know this post is going to come off in part as me venting, and I apologise for that. But I'll start with the story.

I am trying to sign up to the Xnet Fusion plan. I'm not unreasonable, I know there will be waits, as there aren't many other NDSL plans around. So I left a phone message, and let them ring back when it works for them.

Two weeks later, I sent an email instead.

Around a week after that, I got a phone call back - but this was responding to the message I left three weeks before! I still haven't heard back from the email.

The person I got on the phone was, in their defense, very good. They emailed me a form, which I faxed back the next day.

It's now been near a week since I sent that, and I haven't heard back, even to say "Thanks for the form, we'll get back to you as soon as possible". I don't know whether I should fax it again on the assumption they haven't got it. Would they normally have rung to confirm receipt?

My question is - is there a faster way for me to do this? I'm currently on Woosh wireless, so I'm not one of those who has no internet or phone until Xnet hooks up. But it just seems so difficult to sign up to this service.

I wanted to go with Xnet because I've heard, time and time again, from people who know more than me, that they provide a great service, so I want to give them the benefit of the doubt on this. But there's only so much longer I can get my flatmates to put up with the 10kb/s or so that we are getting from Woosh (in their defense, because we are no longer in their official coverage zone, and as such it only barely works). And, as they keep reminding me, Clear could have hooked us up almost a month ago.

Are there any tips people can give me? Things I should be saying? Is there anything I can do to put this into a more reasonable timeframe?

[Edit] I know this is my first post - I'm a long time member and browser, just never posted before... Creepy and stalkerish, I know [/Edit]

Create new topic
Niel
3267 posts

Uber Geek

Trusted

  #116027 11-Mar-2008 21:37
Send private message

Applying via e-mail is definitely better than phoning, because often you are not available when they phone you. When I sent my e-mail, I also got the form and faxed it back. It took about a week to get everything sorted except the number port, and the number port took a couple more days. But no, they do not update you on the progress. This is my biggest gripe about the process, otherwise it went smooth for me.  Note that I was already an XNet and VFX customer.




You can never have enough Volvos!


 
 
 

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).
coffeebaron
6100 posts

Uber Geek

Trusted
Lifetime subscriber

  #116079 12-Mar-2008 09:56
Send private message

Scan completed form, then email to sales at wxc seems to be the quickest and most reliable way of getting these processed.





Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


nate
6470 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #116168 12-Mar-2008 17:44
Send private message

coffeebaron:

Scan completed form, then email to sales at wxc seems to be the quickest and most reliable way of getting these processed.



Even better, talk to a WxC dealer (*ahem*) and they can do it even quicker for you, plus keep you updated on the process from start to finish.



Mono

73 posts

Master Geek


  #116169 12-Mar-2008 17:59
Send private message

A WXC dealer? I know nothing about this...?

nate
6470 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #116181 12-Mar-2008 19:49
Send private message

A dealer can sell WxC products and services for both business and residential - WxC doesn't deal with any businesses directly, so businesses must go through a dealer - residential have the option to do either.

We primarily concentrate on businesses, but we do the odd residential signup to be helpful here on Geekzone. Plus we are a good bunch of guys Smile

If you do want me to sign you up, send me a PM with your contact details, and I'll call you in the morning.

Regards
Nathan - 3Bit.

Mono

73 posts

Master Geek


  #116283 13-Mar-2008 10:24
Send private message

Thanks a lot for the offer. I think I sent the message right, but just let me know if I screwed it up :P

Mono

73 posts

Master Geek


  #116284 13-Mar-2008 10:24
Send private message

[Accidental Double]

Create new topic





News and reviews »

HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09


Samsung Tab S9 FE Review
Posted 3-Mar-2024 18:00


Norton Genie Review
Posted 3-Mar-2024 17:57


Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup