[WXC/VFX] Voip call dropping

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Voip call dropping

SL22

10 posts

Wannabe Geek

#20057 11-Mar-2008 23:26

There have been a few issues with calls dropping using the Voip service, I've heard this happens sometimes with voip lines but seems to happen pretty much every phone call after about 20 minutes. Is this normal?

maverick

3594 posts

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#116045 12-Mar-2008 06:13

Hi Samuel,

No not normal, and it's actually every 10 Minutes this occurs for you, now the problem is your device is not responding to an audit message we send 10 Minutes, this message just makes sure the device is actually still online and not a hung call, we don't get the response from the unit so the call is disconnected, it may be the router in front of your wrtp is causing this, what type of router do you have ?

Will take a look at a couple of things and see if I see anything else

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hairy1

3332 posts

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#116056 12-Mar-2008 08:13

I don't know if this will help but if it is the WRTP54g try standing it vertically. I had issues with dropped calls on this unit until I stood it up. Now it is solid as a rock. It seemed to be heat related.

My views (except when I am looking out their windows) are not those of my employer.

hpj2007

117 posts

Master Geek
Inactive user

#116066 12-Mar-2008 09:06

This shouldn't really happen. I have no problems with it, having made hour+ long calls on vfx. Very happy with service =). My setup is a PAP2T though with existing modem/router.

Niel

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#116182 12-Mar-2008 19:50

My WRTP and my modem stands on their side, has been since new. It helps with convection cooling. But still, it should not be that unstable when sitting flat. The reason I want mine to run cooler is simply because it will last longer, not to make it stable.

SL22, telling Maverick your modem/router model number might help.

You can never have enough Volvos!

Shash

157 posts

Master Geek

#116220 12-Mar-2008 21:55

Niel: SL22, telling Maverick your modem/router model number might help.

VFX - ADSL Modem/router dependend? What ADSL modem/router recomended for VFX, if I take my SPA to Overseas can I plgn in to any ADSL line and start using it? Thanks

Niel

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#116228 12-Mar-2008 22:24

In general the modem (or router if you have that as well) does not matter, but some of them do give problems where e.g. their firewall blocks one of the ports used by VFX. This has been reported from time to time on this forum. The firmware in your router can also be an old version with bugs. Or the router might not support QoS.

But looking back through SL22's posts I see he has an AM300 as well as a Netgear router and he had trouble setting things up. So my guess is that there is a mistake in his router config.

SL22, do you have the Netgear plugged into the WRTP and the WRTP plugged into the AM300? That would be better than having the Netgear between the WRTP and the AM300.

You can never have enough Volvos!

SL22

10 posts

Wannabe Geek

#116240 13-Mar-2008 00:02

Hey Maverick, my router is a WRTP54G, its the router and voip all in one gizmo. I have a linksys am300 modem in front of this, otherwise nothing.

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SL22

10 posts

Wannabe Geek

#116241 13-Mar-2008 00:08

I got rid of the netgear modem+router, that piece did me nothing but trouble, plus it isn't supported by the Xnet team so selling it. Good to hear this isn't normal, I freaked for a little bit there as I was talking to a friend from ACN (American communications company) who are in the process of setting up an independent network in NZ and she seemed adamant that the VoiP in New Zealand dropped calls and was shoddy. Lol bloody salesman.

maverick

3594 posts

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#116251 13-Mar-2008 06:52

We are going to see if we can get this model of modem off Linksys to test as your unit is doing something a little bit different,
otherwise I have a couple of options for you as because of what I am seeing I would like to

1. Swap your setup for a WAG54gp2 or
2. Swap the wrt54g for a WRP400

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

SL22

10 posts

Wannabe Geek

#116280 13-Mar-2008 10:19

Would it be possible to borrow one of these off you guys? Spent around 300 on network gear along with a good 3 weeks trying to sort this stuff out. I'm starting to see the bottom of my patience and pockets, not blaming you guys at all, new techs always a bit of a hassle. Don't think I can front up more money to get a WAG54GP2. I'm a student after all.

maverick

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#116314 13-Mar-2008 12:43

Okay the good news, we reproduced this with Linksys this morning,

The issue is actually the firmware and is fixed with a new release get it here

Upgrade your firmware and you should be good to go

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications