Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


49 posts


#20077 12-Mar-2008 17:47
Send private message

We're moving house at the weekend, so last Monday (3rd March) I rang XNet and asked for my Fusion service to be transferred to the new address on Saturday 15th.

After hearing nothing from them, and remembering a comment from the guy I talked to about provisioning it closer to the time, I got worried and rang them today. This morning I got told that the person in provisioning that they needed to talk to was away from their desk, so they'd call me back on my cellphone and read me the number - 3 hours later I hadn't happened received a call.  This afternoon I eventually found out that they had no reference of my earlier request, so it hadn't been passed to Telecom to be provisioned.  After again giving them my new address details, I've found out that the service can't be moved until the 18th.

When I got home from work I foound a message regarding the provisioning.  I was told that the earliest that the service can be provisioned is 3 days after we move, with the underlying message that it's my fault because I didn't let them know about it in time.  WTF?  Isn't 2 weeks long enough?

I really can't wait to tell the wife this news...

Other than I have spent a couple of hundred dollars buying a WAG54GP2 and don't really want to get another phone number, I'm seriously considering telling them where to stick their service.  In the past I have encouraged other people to look at WxC for their internet, but no more.  They used to be a good company to deal with, but since January their service has been crap.

Create new topic
Affiliate link

Affiliate link: Norton Secure VPN helps secure private information using bank-grade encryption when using public Wi-Fi on your PC, Mac, or mobile device.
59 posts

Master Geek


  #116186 12-Mar-2008 20:12
Send private message

Hi John,

Looking at this it is human error which I can only apologise for and will be following up with the relevant people on.

I have had a look too and my colleague has been following up with Telecom and you should find that the service is active when you move.  If you have any issues give our helpdesk a call but with any luck the new move address process that we're using will work fine for you.



Service Co-ordinator
WorldxChange Communications


49 posts


  #116191 12-Mar-2008 20:36
Send private message

Thanks Wendy, It's really appreciated. 

Apologies for the ranting, but this was the final straw in, what is for me, a stressful moving process.

Thanks again.

3267 posts

Uber Geek


  #116218 12-Mar-2008 21:46
Send private message

You will find that WxC quotes the worst time and delivers early.  That is what you do when you need to get a 3rd party to do the actual work.  That said, thing do go wrong sometimes so it is good to follow up with them.

You can never have enough Volvos!

Create new topic

News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24

New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49

Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37

Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20

Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11

Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04

Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08

JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05

New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35

Chromecast With Google TV Review
Posted 10-Jun-2022 17:10

Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01

Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01

HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31

Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10

Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.