Incoming Calls dropping after one ring

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hsvhel

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#201358 15-Aug-2016 14:35

Team GZ

Have had a strange issue at my parent semi-rural property over the last 3 weeks.

Incoming calls will ring once and disconnect. Outgoing calls are fine and the ADSL connection is also stable. They are running a Femto and mobile calls are unaffected (this is required due to house to cell tower location)

Understand this maybe more a Chorus thing, but their ISP is VF.

Chorus techs have been out on each occasion and rectified the issue without entering the house, or in the last instance the property at all. Mum is fearful that the fault will re-occur again as each visiting tech has not really offered and explanation. I have the job numbers when the calls were logged and she asked if i could check into it.

Has anyone experienced this particular scenario before or know what would cause the above symptoms.

Cheers

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thecatsgoolies

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#1611970 15-Aug-2016 14:43

You just need to get another job logged with VodafoneNZ to pass to Chorus not much more can be done than that but when logging the job mention the other jobs

The most common time you get these faults is when lots of rain fall happens

Hiamie

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#1611973 15-Aug-2016 14:46

I seem to remember seeing this from time to time when I worked for Telecom many many years ago. If my memory serves me correctly, I am pretty sure it is usually caused by a line fault.

Either way, easiest solution is to report it as a fault and let them sort it out.

Wheelbarrow01

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#1611976 15-Aug-2016 14:52

It's so common it even has a name - Vodafone need to lodge a fault with Chorus for a "one ring fault". Once they have that information, the faultsman should be able to resolve it pretty quickly.

I'm not sure what causes it but I used to come across it fairly regularly when I was making outbound calls to customers who had just moved house. I don't do much of that these days so haven't come across one for a while.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

richms

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#1611977 15-Aug-2016 14:53

Line fault or faulty phone causing too much drain on the line when it rings. Unplug all your stuff, call it and see if it still does it. Particually cheap nasty plug in DSL filters

Richard rich.ms

hyperman

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#1611979 15-Aug-2016 14:54

Hiamie:

I seem to remember seeing this from time to time when I worked for Telecom many many years ago. If my memory serves me correctly, I am pretty sure it is usually caused by a line fault.

Either way, easiest solution is to report it as a fault and let them sort it out.

sounds to me like a high resistance joint somewhere; works fine under normal load but when the ringer voltage(50V) is applied it cant take it

The views expressed by me are not necessarily those of my employer

hsvhel

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#1612016 15-Aug-2016 15:28

Hiamie:

I seem to remember seeing this from time to time when I worked for Telecom many many years ago. If my memory serves me correctly, I am pretty sure it is usually caused by a line fault.

Either way, easiest solution is to report it as a fault and let them sort it out.

They have been out three times, each time for the same issue. It has been logged again however as this is the fourth occurrence, as you can imagine, its starting to wear on them.

Cheers for the info though, explains why they don't enter the premise.

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Bung

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#1612017 15-Aug-2016 15:30

It used to be very common with the original 3-wire master and secondary Jacks. They were prone to corrosion on the circuit board bridging the line that conducted enough during ringing to trip the line. An ADSL line now should be 2 wire and have no old jacks but check that none have an M or S on the covers.

hsvhel

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#1612042 15-Aug-2016 16:11

Bung: It used to be very common with the original 3-wire master and secondary Jacks. They were prone to corrosion on the circuit board bridging the line that conducted enough during ringing to trip the line. An ADSL line now should be 2 wire and have no old jacks but check that none have an M or S on the covers.

Will check that, thanks.

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tehgerbil

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#1612047 15-Aug-2016 16:20

We had the same issue at work actually, was caused by a faulty telephone on the line..

hsvhel

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#1612097 15-Aug-2016 17:52

tehgerbil:
We had the same issue at work actually, was caused by a faulty telephone on the line..

cool, have had confirmation line is the cause from connection to house from street, some 100+ meters lol, just need to find where

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tangerz

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#1612314 16-Aug-2016 08:46

We used to get this fault on our rural property whenever we had heavy rain for a day or two. Turned out it was a bad joint where the line had been cut some years previous and hadn't been repaired properly allowing for water ingress into the join in bad weather. Would usually start working after a day or two so it had always righted itself before the tech got there. Eventually got sorted during an extended wet period when it had been out for 5 days!

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hsvhel

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#1612374 16-Aug-2016 10:59

tangerz:

We used to get this fault on our rural property whenever we had heavy rain for a day or two. Turned out it was a bad joint where the line had been cut some years previous and hadn't been repaired properly allowing for water ingress into the join in bad weather. Would usually start working after a day or two so it had always righted itself before the tech got there. Eventually got sorted during an extended wet period when it had been out for 5 days!

Cheers, you've pretty much described what they're experiencing. Spoke with one of the called out techs today and got a handle on what was happening/when and what theory they're working to resolve. S#$t of a job to find a fault when its not always there.

Cheers all for the input, gave me some things to check to eliminate the house as a factor. Appreciate it

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