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Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone - any problems 5 Sept 2016?
timmmay

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#201818 5-Sep-2016 09:09
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Some websites aren't loading for me eg https://www.speedtest.net loads but won't load the middle of the page to run a test, Google is intermittent, can't reach trademe. However I can ssh into a machine in the USA. I can't access the Vodafone network status page either. Edit - network status loaded but took 2 minutes, and also works on Spark 4G.

 

Is it just my site, or is there a bigger problem?

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PeterReader
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  #1622845 5-Sep-2016 09:09
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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Gilco2
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  #1622883 5-Sep-2016 09:21
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Been working fine for me this morning at Papamoa on adsl

timmmay

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  #1622885 5-Sep-2016 09:29
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It seems to have started working again, though performance is slow - 4Mbps up and 7.5bps down on speedtest.net, on a 50mbps connection.



timmmay

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  #1622888 5-Sep-2016 09:38
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It's coming and going. Something is intermittently borked.

MikeHales
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  #1622914 5-Sep-2016 10:04
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@timmay

 

Where are you geographically and what type of Broadband do you have?

timmmay

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  #1622921 5-Sep-2016 10:22
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I'll message you. It seems to be working ok now. It was up and down most of the morning.

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