Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


zar



81 posts

Master Geek
Inactive user


# 20315 20-Mar-2008 15:02
Send private message

I finally got round to doing the final part of the grand plan today.... abit quite a drama it was though.

I already have Cable, and I wanted a phoneline and ADSL setup. Simple right? haha, hell no!

Of course we rang TC to get the service, as were already with them for the cable so seemed logical they could give us the adsl aswell, waited for well over 20 mins or so, then got quite an arrogant fella who assured us, this was not possible! I thought he might be mistaking us for N00bs who wanted adsl over our cable, and made it quite clear we wanted a coper phone line with ADSL on it. NOPE, not possible. We are stupid and dont know what we are talking about. end of story, said we'll ring xtra, go for it.

Rang Xtra, another 20mins or so wait, first drone also repeated what TC had said, not possible, we are not allowed to have a phone line because we have TC cable. I was not going to accept this rubbish. She gave in quickly and put us straight through to the provising service desk who basically ironically told us she had no idea why TC and the first drone said we cant have it, and 10 mins later it was done!

/End Vent

Anyone else had this prob? and why couldn't TC sell us there PDQ (Pretty damn nothing really) broadband and look after an existing customer? and told us to go elsewhere?

Create new topic
28275 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 117776 20-Mar-2008 15:16
Send private message

TelstraClear are not allowed to resell Telecom phone services within 100m of their On Network area. This means that TCL cannot provide you with a HomePlan package if you are within 100m of their network in Wgtn, kapiti or Chch. You can however go directly to Telecom and get a phoneline and then add PDQ on top however.

This is a restriction of TCL's resell agreement with Telecom.


zar



81 posts

Master Geek
Inactive user


  # 117793 20-Mar-2008 16:42
Send private message

ah ok, interesting... i dont get it lol - So they cant resell me a copper phoneline? if I'm valid for cable? how strange.

 
 
 
 


28275 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 117797 20-Mar-2008 17:45
Send private message

It's not really that strange.

TCL have their own network in Wellington, Kapiti and Christchurch and resell Telecom services everywhere else in NZ. If you are in an area where TCL have their own network or are within 100m of that network than TCL are not allowed to provide you with a resold service. To get ADSL you have to have a Telecom line therefore TCL are unable to provide you with that service.

If you don't need the phoneline for voice calls and just want the ADSL then it would have been better value to have signed up with a Naked ADSL plan with one of the ISP's offering this.

zar



81 posts

Master Geek
Inactive user


  # 117798 20-Mar-2008 17:48
Send private message

ah thanks, now i get it haha

well i did think of the naki dsl, but in looking at prices, its not really much cheaper than a fone line + normal adsl, in fact, $36 pm for fone line + say the cheapest adsl plan avail, works out about the same.

2853 posts

Uber Geek

Trusted
Lifetime subscriber

  # 117800 20-Mar-2008 18:00
Send private message

The other thing to be aware of is when you have TCL Phone + cable they also re-wire the copper pair from the point that the Telecom Copper Pair hit your house, with their own copper pair for the phone line.  That is why you now have a 9xx xxxx phone number.  TCL don't offer ADSL over their Copper as they already deliver the Cable TV & Internet over the HFC infrastructure, that is not to say thay "couldn't" install DSLAMS and run ADSL over their copper.  It just wouldn't make sense to do it.

So TCL can't offer ADSL over Telecom's Copper in areas where InHome (Cable) is available.  Also more annoying is customer who don't have direct access for the overhead wires from the street cannot get TCL Cable either, without needing an easement on their neighbours titles from what I have heard.  Even if the neighbour agrees in writing that it's ok.





zar



81 posts

Master Geek
Inactive user


  # 117808 20-Mar-2008 18:21
Send private message

wow interesting info, this is now alot clearer.. thanks guys. I've gone with telecom and it's probably a better idea even if TC could have done the service... as I can pick and choose the dsl provider at any point. *click* lol

1947 posts

Uber Geek

Trusted
Subscriber

  # 117819 20-Mar-2008 20:01
Send private message

BarTender: The other thing to be aware of is when you have TCL Phone + cable they also re-wire the copper pair from the point that the Telecom Copper Pair hit your house, with their own copper pair for the phone line.  That is why you now have a 9xx xxxx phone number.  TCL don't offer ADSL over their Copper as they already deliver the Cable TV & Internet over the HFC infrastructure, that is not to say thay "couldn't" install DSLAMS and run ADSL over their copper.  It just wouldn't make sense to do it.

So TCL can't offer ADSL over Telecom's Copper in areas where InHome (Cable) is available.  Also more annoying is customer who don't have direct access for the overhead wires from the street cannot get TCL Cable either, without needing an easement on their neighbours titles from what I have heard.  Even if the neighbour agrees in writing that it's ok.


TCL offers DSL technologies to business customers in the city centres of Auckland Hamilton Tauranga Palmerston North Wanganui Wellington and Christchurch.




________

 

Antonios K

 

Click to see full size


 
 
 
 


150 posts

Master Geek


  # 118267 23-Mar-2008 20:17
Send private message

So to reiterate (these points have already been made) :

You can't add DSL to your TCL phone line (physically impossible).
You can't have a resold Telecom line billed via TCL if you live on the network or with 100m.
You CAN have a Telecom line billed by Telecom (weird that they first told you that you can't).
You CAN have TCL provide PDQ over said telecom line once its active - Line will stay on the Telecom bill.

The only problem that might arise is that you won't be able to have the PDQ billed on your cable account. And having two accounts under the same name at the same address may fail :D

28275 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 118271 23-Mar-2008 20:51
Send private message

Crowbar: So to reiterate (these points have already been made) :

You can't add DSL to your TCL phone line (physically impossible).
You can't have a resold Telecom line billed via TCL if you live on the network or with 100m.
You CAN have a Telecom line billed by Telecom (weird that they first told you that you can't).
You CAN have TCL provide PDQ over said telecom line once its active - Line will stay on the Telecom bill.


All correct..

Just one thing to add to this that I just remembered - when TCL launched PDQ I was going to trial it (during staff trials) over the Telecom landline that we had at home (house also had TCL cable) however TCL could not provision PDQ onto a Telecom line that was within the On Network coverage area for the exact same reasons they can't sell you a HomePlan line.

I have no idea if this is still the case or not, I'm sure one of the TCL guys will know the answer.

150 posts

Master Geek


  # 118291 23-Mar-2008 23:42
Send private message

Afaik this is is OK now. I have a mate who lives within the network but is un servicable because of what ever reason, he has PDQ though (line with Telecom).

I think the accouting system might get angry at trying to run both an off-net and on-net account to the same person at the same address though.

115 posts

Master Geek


  # 118297 24-Mar-2008 00:32
Send private message

If you are in a Non Servicable TCL addy, say on a property with more than one unitor cabling issues but within the cable area

TCL can provide  PDQ but that is all, and also tolls but nothing else.

5150 posts

Uber Geek

Trusted

  # 118315 24-Mar-2008 08:54
Send private message

The discussion has convered most of the aspects but to add my own experiences.

When TCL cable was not good a while go (low caps, erratic speeds) I thought about adding DSL while keeping my TCL phone line and so I needed a Telecom line. But Telecom were going to charge $99 for installation of a new phone line even though the house is wired for both TCL and Telecom phones (it was an existing Telecom provisioned house that I had TCL cable and phone added to it). But there would be no installation charge if I were to switch. Since I did not want to switch, I asked TCL to add a second phone line (turned out to cost only $14/month) with the goal that I would "switch" that one.

But like most things once the second line was installed coincidentally the TCL cable service got better, improved plans up to 40G became available and 10Mbs was offered. So I never switched and have kept the second phone line for my daughter :-)

As for easements for cable access, TCL cable is on the poles in my street but I live in a rear subdivided section where all the cables are trenched. TCL would not wire me up overhead but instead ran the cables in a conduit down my driveway attached to the fence to the side of the house and then trenched under the house to the other side where the access to the house was required. A lot of work but given I have an average TCL bill of about $200/month I am sure I am one of their customers on the more profitable side!

As an aside a friend living in a similar situation also asked TCL to do this but they said they no longer install conduit along a fence and he would have to pay for the cable to be trenched from the street the 25m or so to his house. He went with Xtra instead!


Larry




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.