[TelstraClear] Cable and ADSL

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zar

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#20315 20-Mar-2008 15:02

I finally got round to doing the final part of the grand plan today.... abit quite a drama it was though.

I already have Cable, and I wanted a phoneline and ADSL setup. Simple right? haha, hell no!

Of course we rang TC to get the service, as were already with them for the cable so seemed logical they could give us the adsl aswell, waited for well over 20 mins or so, then got quite an arrogant fella who assured us, this was not possible! I thought he might be mistaking us for N00bs who wanted adsl over our cable, and made it quite clear we wanted a coper phone line with ADSL on it. NOPE, not possible. We are stupid and dont know what we are talking about. end of story, said we'll ring xtra, go for it.

Rang Xtra, another 20mins or so wait, first drone also repeated what TC had said, not possible, we are not allowed to have a phone line because we have TC cable. I was not going to accept this rubbish. She gave in quickly and put us straight through to the provising service desk who basically ironically told us she had no idea why TC and the first drone said we cant have it, and 10 mins later it was done!

/End Vent

Anyone else had this prob? and why couldn't TC sell us there PDQ (Pretty damn nothing really) broadband and look after an existing customer? and told us to go elsewhere?

sbiddle

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#117776 20-Mar-2008 15:16

TelstraClear are not allowed to resell Telecom phone services within 100m of their On Network area. This means that TCL cannot provide you with a HomePlan package if you are within 100m of their network in Wgtn, kapiti or Chch. You can however go directly to Telecom and get a phoneline and then add PDQ on top however.

This is a restriction of TCL's resell agreement with Telecom.

zar

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#117793 20-Mar-2008 16:42

ah ok, interesting... i dont get it lol - So they cant resell me a copper phoneline? if I'm valid for cable? how strange.

sbiddle

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#117797 20-Mar-2008 17:45

It's not really that strange.

TCL have their own network in Wellington, Kapiti and Christchurch and resell Telecom services everywhere else in NZ. If you are in an area where TCL have their own network or are within 100m of that network than TCL are not allowed to provide you with a resold service. To get ADSL you have to have a Telecom line therefore TCL are unable to provide you with that service.

If you don't need the phoneline for voice calls and just want the ADSL then it would have been better value to have signed up with a Naked ADSL plan with one of the ISP's offering this.

zar

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#117798 20-Mar-2008 17:48

ah thanks, now i get it haha

well i did think of the naki dsl, but in looking at prices, its not really much cheaper than a fone line + normal adsl, in fact, $36 pm for fone line + say the cheapest adsl plan avail, works out about the same.

BarTender

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#117800 20-Mar-2008 18:00

The other thing to be aware of is when you have TCL Phone + cable they also re-wire the copper pair from the point that the Telecom Copper Pair hit your house, with their own copper pair for the phone line. That is why you now have a 9xx xxxx phone number. TCL don't offer ADSL over their Copper as they already deliver the Cable TV & Internet over the HFC infrastructure, that is not to say thay "couldn't" install DSLAMS and run ADSL over their copper. It just wouldn't make sense to do it.

So TCL can't offer ADSL over Telecom's Copper in areas where InHome (Cable) is available. Also more annoying is customer who don't have direct access for the overhead wires from the street cannot get TCL Cable either, without needing an easement on their neighbours titles from what I have heard. Even if the neighbour agrees in writing that it's ok.

zar

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#117808 20-Mar-2008 18:21

wow interesting info, this is now alot clearer.. thanks guys. I've gone with telecom and it's probably a better idea even if TC could have done the service... as I can pick and choose the dsl provider at any point. *click* lol

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antoniosk

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#117819 20-Mar-2008 20:01

BarTender: The other thing to be aware of is when you have TCL Phone + cable they also re-wire the copper pair from the point that the Telecom Copper Pair hit your house, with their own copper pair for the phone line. That is why you now have a 9xx xxxx phone number. TCL don't offer ADSL over their Copper as they already deliver the Cable TV & Internet over the HFC infrastructure, that is not to say thay "couldn't" install DSLAMS and run ADSL over their copper. It just wouldn't make sense to do it.

So TCL can't offer ADSL over Telecom's Copper in areas where InHome (Cable) is available. Also more annoying is customer who don't have direct access for the overhead wires from the street cannot get TCL Cable either, without needing an easement on their neighbours titles from what I have heard. Even if the neighbour agrees in writing that it's ok.

TCL offers DSL technologies to business customers in the city centres of Auckland Hamilton Tauranga Palmerston North Wanganui Wellington and Christchurch.

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Crowbar

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#118267 23-Mar-2008 20:17

So to reiterate (these points have already been made) :

You can't add DSL to your TCL phone line (physically impossible).
You can't have a resold Telecom line billed via TCL if you live on the network or with 100m.
You CAN have a Telecom line billed by Telecom (weird that they first told you that you can't).
You CAN have TCL provide PDQ over said telecom line once its active - Line will stay on the Telecom bill.

The only problem that might arise is that you won't be able to have the PDQ billed on your cable account. And having two accounts under the same name at the same address may fail :D

sbiddle

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#118271 23-Mar-2008 20:51

Crowbar: So to reiterate (these points have already been made) :

You can't add DSL to your TCL phone line (physically impossible).
You can't have a resold Telecom line billed via TCL if you live on the network or with 100m.
You CAN have a Telecom line billed by Telecom (weird that they first told you that you can't).
You CAN have TCL provide PDQ over said telecom line once its active - Line will stay on the Telecom bill.

All correct..

Just one thing to add to this that I just remembered - when TCL launched PDQ I was going to trial it (during staff trials) over the Telecom landline that we had at home (house also had TCL cable) however TCL could not provision PDQ onto a Telecom line that was within the On Network coverage area for the exact same reasons they can't sell you a HomePlan line.

I have no idea if this is still the case or not, I'm sure one of the TCL guys will know the answer.

Crowbar

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#118291 23-Mar-2008 23:42

Afaik this is is OK now. I have a mate who lives within the network but is un servicable because of what ever reason, he has PDQ though (line with Telecom).

I think the accouting system might get angry at trying to run both an off-net and on-net account to the same person at the same address though.

DonkeyKong

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#118297 24-Mar-2008 00:32

If you are in a Non Servicable TCL addy, say on a property with more than one unitor cabling issues but within the cable area

TCL can provide PDQ but that is all, and also tolls but nothing else.

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lchiu7

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#118315 24-Mar-2008 08:54

The discussion has convered most of the aspects but to add my own experiences.

When TCL cable was not good a while go (low caps, erratic speeds) I thought about adding DSL while keeping my TCL phone line and so I needed a Telecom line. But Telecom were going to charge $99 for installation of a new phone line even though the house is wired for both TCL and Telecom phones (it was an existing Telecom provisioned house that I had TCL cable and phone added to it). But there would be no installation charge if I were to switch. Since I did not want to switch, I asked TCL to add a second phone line (turned out to cost only $14/month) with the goal that I would "switch" that one.

But like most things once the second line was installed coincidentally the TCL cable service got better, improved plans up to 40G became available and 10Mbs was offered. So I never switched and have kept the second phone line for my daughter :-)

As for easements for cable access, TCL cable is on the poles in my street but I live in a rear subdivided section where all the cables are trenched. TCL would not wire me up overhead but instead ran the cables in a conduit down my driveway attached to the fence to the side of the house and then trenched under the house to the other side where the access to the house was required. A lot of work but given I have an average TCL bill of about $200/month I am sure I am one of their customers on the more profitable side!

As an aside a friend living in a similar situation also asked TCL to do this but they said they no longer install conduit along a fence and he would have to pay for the cable to be trenched from the street the 25m or so to his house. He went with Xtra instead!

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