[WXC/VFX] PLEASE Change the Hold music on Helpdesk !

Forums › One NZ (including Farmside) › [WXC/VFX] PLEASE Change the Hold music on Helpdesk !

Yahn

57 posts

Master Geek

#20404 25-Mar-2008 14:06

I am so sick of Craig David every time I call up. Leave it out ! Thanks

rphenix

990 posts

Ultimate Geek
+1 received by user: 127

ID Verified

Lifetime subscriber

#118569 25-Mar-2008 15:31

Call often?

Yahn

57 posts

Master Geek

#118585 25-Mar-2008 16:47

Sorry , I didn't know that there was a limit to getting my problem solved. Well, at least they managed to trace the disconnections every 15 minutes. Bad earth outside. I'll remember to only call once next time, if I get another problem, so I don't make it harder for you to get through . But I'd bet it's still Craig David

cokemaster

Exited
4937 posts

Uber Geek
+1 received by user: 1089

Retired Mod

Trusted

Lifetime subscriber

#118612 25-Mar-2008 18:50

adventdesigns: Sounds like your calling them a little to much? No wonder people complain about it being hard to get through.

If he has an issue, why not call them till its resolved?

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

rphenix

990 posts

Ultimate Geek
+1 received by user: 127

ID Verified

Lifetime subscriber

#118627 25-Mar-2008 20:35

If he has an issue, why not call them till its resolved?

Agreed squeaky wheel gets the oil afterall :)

I've been dealing with an Aussie SIP provider the past week and it pretty much took 2 calls a day for a several days to get them onto it before christmas (I had left it the previous week). Worrying thing this was a sales query makes you wonder about support.

Xnet is usually pretty good at getting back to you though.

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#118644 25-Mar-2008 21:54

Yahn: I am so sick of Craig David every time I call up. Leave it out ! Thanks

Yea, I vote Celine Dion - that will shorten the que :)

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

rphenix

990 posts

Ultimate Geek
+1 received by user: 127

ID Verified

Lifetime subscriber

#118647 25-Mar-2008 21:58

Yea, I vote Celine Dion - that will shorten the que :)

How about some teletubbies tune? that will stop the queues completely.

Lego

Shop now for Lego sets and other gifts (affiliate link).

Yahn

57 posts

Master Geek

#118671 25-Mar-2008 23:41

But seriously. Change the tune. Anyone who has to ring Xnet Support will soon find that they only have about 6 songs and the one Craig David sings about Monday, Tuesday is at least 2 of the 6. I have been mentioning it to the support lads, but it still remains. Might be a CD virus, CD being Craig David, not the actual CD player. The old CD virus on the phones trick huh ?

shavenYak

3 posts

Wannabe Geek

#118936 26-Mar-2008 22:18

yeah, I'd have to second that - I mean, I don't know anything about this sort of thing, but surely it couldn't be that hard to get some sort of random play going?

I rang CourierPost the other day and was actually really impressed with their hold music - good selection and really great quality sound. I complimented the woman about it once she answered. She thought I was weird.

ninjabear

460 posts

Ultimate Geek
Inactive user

#119042 27-Mar-2008 13:47

lol you ring the helpdesk to ask for help not to be deliberately put on hold and listen to their music