[WXC/VFX] PLEASE Change the Hold music on Helpdesk !

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] PLEASE Change the Hold music on Helpdesk !

Yahn

57 posts

Master Geek

#20404 25-Mar-2008 14:06

I am so sick of Craig David every time I call up. Leave it out ! Thanks

rphenix

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#118569 25-Mar-2008 15:31

Call often?

Yahn

57 posts

Master Geek

#118585 25-Mar-2008 16:47

Sorry , I didn't know that there was a limit to getting my problem solved. Well, at least they managed to trace the disconnections every 15 minutes. Bad earth outside. I'll remember to only call once next time, if I get another problem, so I don't make it harder for you to get through . But I'd bet it's still Craig David

cokemaster

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#118612 25-Mar-2008 18:50

adventdesigns: Sounds like your calling them a little to much? No wonder people complain about it being hard to get through.

If he has an issue, why not call them till its resolved?

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rphenix

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#118627 25-Mar-2008 20:35

If he has an issue, why not call them till its resolved?

Agreed squeaky wheel gets the oil afterall :)

I've been dealing with an Aussie SIP provider the past week and it pretty much took 2 calls a day for a several days to get them onto it before christmas (I had left it the previous week). Worrying thing this was a sales query makes you wonder about support.

Xnet is usually pretty good at getting back to you though.

coffeebaron

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#118644 25-Mar-2008 21:54

Yahn: I am so sick of Craig David every time I call up. Leave it out ! Thanks

Yea, I vote Celine Dion - that will shorten the que :)

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rphenix

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#118647 25-Mar-2008 21:58

Yea, I vote Celine Dion - that will shorten the que :)

How about some teletubbies tune? that will stop the queues completely.

Yahn

57 posts

Master Geek

#118671 25-Mar-2008 23:41

But seriously. Change the tune. Anyone who has to ring Xnet Support will soon find that they only have about 6 songs and the one Craig David sings about Monday, Tuesday is at least 2 of the 6. I have been mentioning it to the support lads, but it still remains. Might be a CD virus, CD being Craig David, not the actual CD player. The old CD virus on the phones trick huh ?

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shavenYak

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Wannabe Geek

#118936 26-Mar-2008 22:18

yeah, I'd have to second that - I mean, I don't know anything about this sort of thing, but surely it couldn't be that hard to get some sort of random play going?

I rang CourierPost the other day and was actually really impressed with their hold music - good selection and really great quality sound. I complimented the woman about it once she answered. She thought I was weird.

ninjabear

460 posts

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#119042 27-Mar-2008 13:47

lol you ring the helpdesk to ask for help not to be deliberately put on hold and listen to their music