Waiting for broadband to activate error message on naked vdsl?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Waiting for broadband to activate error message on naked vdsl?

Jaxson

8041 posts

Uber Geek

Trusted

#204782 17-Oct-2016 18:09

VDSL Internet has been off for a day now with this error message in the browser:

Just sat through the call centre, after a cellphone web enquiry last night went unanswered today.
Looked to be sorted but it's straight back again now.
Had to reset the modem first, so all the wifi needs to be setup again.

Had the same thing about a week ago, but a modem reboot sorted that one. No such luck now.

Anyone else had this issue?

Thanks.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#1652441 17-Oct-2016 18:11

Have you tested with another modem to rule out modem fault? Fault code looks helpful :P

Linux

Jaxson

8041 posts

Uber Geek

Trusted

#1652445 17-Oct-2016 18:13

Linux:
Have you tested with another modem to rule out modem fault? Fault code looks helpful :P

Linux

No I don't have multiple VDSL modems laying around unfortunately.

Local wifi, and routing functions via Ethernet are all ok. I know that's not a proper test, but no, haven't tried another modem.

Jaxson

8041 posts

Uber Geek

Trusted

#1652447 17-Oct-2016 18:28

Can't even call through to customer services now. Please call back later is the official message playing.

Looks like another day minus broadband coming. #howwillwesurvive

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#1652449 17-Oct-2016 18:30

What number are you calling? I called 0800 getihug (438448) and got thru the IVR options

Linux

yitz

2074 posts

Uber Geek

#1652451 17-Oct-2016 18:34

Looks to be linked to their fancy TR-069 provisioning system.

I'm not sure if it's a good idea but I would try reset the modem once again and turn off TR-069/CWMP if possible on the first opportunity.

Jaxson

8041 posts

Uber Geek

Trusted

#1652469 17-Oct-2016 19:21

Gave the call centre another shot for the evening and got a cool guy in manila. He went above and beyond and after much mucking around and restarting I'm now typing this on a desktop PC instead of a tiny phone screen. All sorted now, but will monitor it and see how it goes.

No idea what the issue was, he wouldn't let on...

Thanks.

eme

103 posts

Master Geek

#1655294 20-Oct-2016 18:31

Have had the same error.

After 6 days without internet and endless frustrating and unproductive hours on the phone to customer support it was resolved, once I got thru to actual tech support.

There was not actual error, all that happened was that VF decided to upgrade my "old" Naked VDSL plan to "their new version" of the same plan.

This changed cause this unavailability. Once this admin problem was solved, my Naked VDSL is as good as ever.

I was not happy for 6 days..

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Coil

6614 posts

Uber Geek
Inactive user

#1655476 21-Oct-2016 08:04

This means your not authenticating on the vodafone side of things. It gives you an internal IP and yeah. Usually its from people setting the login to close and forgetting or not re opening it when they change the account.