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3 posts

Wannabe Geek

# 204932 23-Oct-2016 16:58
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Hi, so rather than blurb out a rant - I'll provide a compact series of events to help explain the issues I'm having. We're trying to keep the budget in-like with the $90 we're currently paying.

-Around 1.5 months ago we signed up to move from Slingshot to Vodafone Cable.
-They promised to move us over the duration of 1-3 months from ADSL to cable. Giving us 3 months free, instead of just the first month. (This is where they didn't write it down)
-2 weeks later we receive an email saying: "Can you please confirm your connection order as we are trying to run a transfer from your current provider Callplus however your services have been disconnected."
-We called them, and they said they'll call us back. They never did.
-We called them a week later, and they said once again they'll call us back. They never did.
-A few weeks later we call them, we get hung up on a few times randomly, sometimes during transfer. Not intentionally.
-Then finally we get told to call Tuesday when the provisioning team will be available. Unfortunately they're now wanting to charge us for the ADSL. We just want the cable.


Is there anybody who may help.

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5408 posts

Uber Geek

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  # 1656664 23-Oct-2016 18:22
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DM @MikeHales and he can find someone to help


4672 posts

Uber Geek

  # 1656769 24-Oct-2016 00:15
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Is fibre not available in your area?


3 posts

Wannabe Geek

  # 1656775 24-Oct-2016 04:47
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quickymart: Is fibre not available in your area?

The ultra-fast fibre is not available, they told us the cable network is going to be upgraded beyond that network in around another 2 months at this location.


Linux: DM @MikeHales and he can find someone to help

I'll try him. I kind of wish their call team was all localised.

1906 posts

Uber Geek

  # 1656788 24-Oct-2016 08:40
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People need to learn that when vodafone promise to call you back they are lying.

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