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# 204959 25-Oct-2016 08:54
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Just received:

Vodafone has promised its home broadband customers who also have one of its latest mobile plans, that from 27 October 2016 they’ll never be without a connection.

Vodafone Consumer Director Matt Williams said the new ‘Always Connected’ promise puts our customers first. “Kiwis love being online at home and, for most of us, an internet connection is an essential service alongside the likes of electricity, gas and water.

“Our powerful promise is that if a fixed broadband fault can’t be immediately resolved via our call centre, we’ll give you as much mobile data as your household needs – for free – until the fixed broadband connection is up and running again.

“The data can be applied to up to four eligible Vodafone mobiles in your household within minutes and, by setting up Wi-Fi hotspots from these mobiles, all your other devices at home can be connected.

“Vodafone’s 4G network will ensure that customers who have broadband and mobile with us are always connected, and have more than enough data to surf and stream as they usually do,” Matt Williams said.

Once the free data has been applied to the customer’s Vodafone On Account or Prepay mobile, it’s theirs to keep – even once the fault has been resolved.

Faults which can’t be resolved on the spot via our call centre are usually addressed inside three days. Most of these relate to older-style copper connections, and a smaller number apply to fibre connections.

“The other group who will benefit from our ‘Always Connected’ promise are mobile customers who are moving house. We acknowledge it can be a painful process getting your essential services up and running, but problems with internet access will now be a thing of the past with this simple solution,” Matt said.




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  # 1657217 25-Oct-2016 09:02
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Once the free data has been applied to the customer’s Vodafone On Account or Prepay mobile, it’s theirs to keep – even once the fault has been resolved. 

 

 

Any idea what this means?

 

 


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  # 1657222 25-Oct-2016 09:07
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sbiddle:

 

 

 

Any idea what this means?

 

 

 

 

 

 

It appears they are capable of rollover data





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  # 1657224 25-Oct-2016 09:11
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Well that's no use to me. My mobile is useless without my SureSignal, which is useless without my broadband. What is that, a Catch-22?





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  # 1657229 25-Oct-2016 09:24
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Good to see Vodafone.

 

When i worked there this was the customers biggest gripe. "Why couldn't a cellular and broadband company offer cellular data when their broadband is offline" 

 


Its a big offer, Where does the line get drawn? I use the best side of 20GB a day on fixed. I couldn't see them supplying 60GB of mobile data to my phone to cover me for a 3 day fault.

 

Thoughts?


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  # 1657233 25-Oct-2016 09:29
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sbiddle:

 

 

 

 

Once the free data has been applied to the customer’s Vodafone On Account or Prepay mobile, it’s theirs to keep – even once the fault has been resolved. 

 

 

 

 

 

 

Any idea what this means?

 

 

 

 

 



It means that a high usage pack will be applied that you are unlikely to ever use.

 

Personally I'd like a small powered unit that I can plug into the WAN side of my router, in case connection is lost. There are more widgets in the house than sim's on offer. A $50 unit that only spits out an IP address for the router to use would be great (a BRIDGE mode wireless modem with gigE connection. That would do)





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  # 1657429 25-Oct-2016 13:17
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Wow, Vodafone that is some NICE promise. Impressive stuff. 

 

 


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  # 1657487 25-Oct-2016 14:11
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Definitely an interesting offer.

 

The other claim for the gig cable connections of a 3 day turnaround or a $100 is another that seemed out there.


 
 
 
 


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  # 1657493 25-Oct-2016 14:29
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wonder how much leway this will have...





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  # 1657522 25-Oct-2016 15:43
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If it is a area fault will the mobile data simply be added based on current broadband usage or will I have to ring and ask for it?





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  # 1657525 25-Oct-2016 15:51
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Ask it will not automatically be applied

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  # 1657537 25-Oct-2016 16:21
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Nish:

 

Definitely an interesting offer.

 

The other claim for the gig cable connections of a 3 day turnaround or a $100 is another that seemed out there.

 

 

 

 

Not really.  That only applies to people who already have cable installed and connected. From their perspective, its just a plan change.

 

If you are on UFB and upgrading to 1Gb plan it wouldn't be any different.

 

 

 

This offer is good though, but it will be interesting to see the small print.

 

Some people use an insane amount of data and I wouldn't be surprised to see people on slow ADSL connections gaming the system by causing a fault (could be as simple as disconnecting your modem, then lying to the CSR about it's status), then utilising 4G data x 4 sims, that doesn't cost them anything to download a bunch of stuff, and is waaaaay faster than ADSL

 

 

 

 

 

Maybe they will look at your recent usage and apply a pack based on that.  e.g. if your average is 5GB/day,  you will get, say, 20GB and then have to call back in 4 days for more if the fault is still ongoing.


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  # 1657580 25-Oct-2016 17:24
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Linux: Ask it will not automatically be applied

Linux

 

The cynic in me says it will have to be a carefully considered tradeoff as to whether it is worth enduring the call center or just going without Netflix for a bit. I suspect the latter. Wouldn't it be nice if VF was a bit proactive about it - hey, we're having a fault in your area, here's some data. Even an app to claim for known outages would be a step up.

 

The other cynic in me (am I mostly cynic?) is also curious as to when it will be triggered? Just if the interwebs is down completely, or would sufficient congestion/slowdown in connection/skyrocketing latency also trigger the offer?

 

But it does sound like a good offer. Even if only (presumably) showing VF's confidence that its networks are solid and we won't have a repeat of the cable congestion issues


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  # 1657587 25-Oct-2016 17:31
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mdf:

 

Linux: Ask it will not automatically be applied

Linux

 

The cynic in me says it will have to be a carefully considered tradeoff as to whether it is worth enduring the call center or just going without Netflix for a bit. I suspect the latter. Wouldn't it be nice if VF was a bit proactive about it - hey, we're having a fault in your area, here's some data. Even an app to claim for known outages would be a step up.

 

The other cynic in me (am I mostly cynic?) is also curious as to when it will be triggered? Just if the interwebs is down completely, or would sufficient congestion/slowdown in connection/skyrocketing latency also trigger the offer?

 

But it does sound like a good offer. Even if only (presumably) showing VF's confidence that its networks are solid and we won't have a repeat of the cable congestion issues

 

 

 

 

This just goes to show, some people, are NEVER happy. 

 

 


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  # 1657600 25-Oct-2016 17:51
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NonprayingMantis:

 

Nish:

 

Definitely an interesting offer.

 

The other claim for the gig cable connections of a 3 day turnaround or a $100 is another that seemed out there.

 

 

 

 

Not really.  That only applies to people who already have cable installed and connected. From their perspective, its just a plan change.

 

If you are on UFB and upgrading to 1Gb plan it wouldn't be any different.

 

 

 

This offer is good though, but it will be interesting to see the small print.

 

Some people use an insane amount of data and I wouldn't be surprised to see people on slow ADSL connections gaming the system by causing a fault (could be as simple as disconnecting your modem, then lying to the CSR about it's status), then utilising 4G data x 4 sims, that doesn't cost them anything to download a bunch of stuff, and is waaaaay faster than ADSL

 

 

 

 

 

Maybe they will look at your recent usage and apply a pack based on that.  e.g. if your average is 5GB/day,  you will get, say, 20GB and then have to call back in 4 days for more if the fault is still ongoing.

 

 

 

 

Probably taking the thread off topic but in my case, I am already on the cable plan but reading the other thread about the gig upgrade seems to indicate that a modem change to a docsis 3.1 capable one will be required so its most definitely more than just a plan change and will require a technician visit. Given the quickest turnaround for actual fault callouts is usually a week, I for one will see how this pans out. OR it means attending faults will go on the backburner while they push on to meet the 3 day offer.

 

But the always connected offer is really good given I have been there when there was a fault at my place where the modem had died and since it was over a weekend, it was a total of 5 days before a tech could come out at the earliest so I had to resort to mobile data and very nice neighbors who let me piggy back of their connection as I needed a connection as I was oncall for work over the weekend. On the flipside, I average 20 - 30gb a day so the fine print on this offer will be a good read when its available.


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  # 1657606 25-Oct-2016 17:57
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Is this just marketing hype? They've been doing this for years?

A friend of mine, and someone in my family have both had this before with a Vodafone outage... Even gave them a $100 voucher for a portable hotspot thingy

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