We  have RBI wireless in Rural Canterbury providing phone and internet.  Our norm for  several months, since installation, has been good phone service, and a normal state of about 7Mb/s up and down, and on occasion up to 45Mb/s down.

About 6 weeks ago, our internet was trucking along fine and no dial tone so no phone.  We had no phone for about 4 weeks.  We were sent replacement modems that didn't change anything.

A tech called and his personal modem (not sure if it was the Huawei one) worked fine.  Makes one think that something had changed at the tower end.

A third modem was used and we got dial tone and a phone service back.  However the phone service drops in and out and our internet speed has dropped down to very low speeds.

The only option on offer is to cancel the service with the generous offer to not charge the penalty for early disconnection.  I was under the impression that VF was obligated to provide a product of a certain service under it's RBI contract?

Anyone have any thoughts/ideas on this conundrum?