New Gigabit cable users decommissioned over weekend before install next week

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demdix

13 posts

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#205087 29-Oct-2016 09:10

New topic for users that have signed up for a new vodafone plan and have been cut off over the weekend.

My situation: I was on a 100/10 plan, rang up on Thursday to change to a new 200/20 plan, had a great experience with Vodafone over the phone. Faster speeds, less money so I was happy. Downer rang to book in install on Monday shortly after I ordered new service.

Then last night some time (probably midnight) I was cut off.

This morning I have reset everything, I have a Cisco modem and all lights are on.

Tried setting my WAN interface to tagged VLAN 10 to see if this fixed it... (didn't) Tried changing to DHCP from static as well.. didn't make a difference.

The offer of Vodafone mobile data is useless to me as none of us have Vodafone phones..

I pity the poor helpdesk person that is going to get the call from my wife shortly!!!

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Chorus

Lifetime subscriber

#1660271 29-Oct-2016 09:15

Yep, I'm affected. Waiting for callback from Voda 2nd level support.

Pumpedd

1759 posts

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#1660273 29-Oct-2016 09:18

This is soooo Vodafail.

But seriously guys...you should demand compensation as this is a shocking way to conduct business.

Will they never learn??

vortexnz

60 posts

Master Geek
+1 received by user: 10

#1660274 29-Oct-2016 09:22

Apparently 2nd level support is creating a temporary profile for me - wait five minutes and plug modem back in was the advice... but it didn't work probably because my IP address has changed - will wait for them to call back

geoffwnz

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#1660278 29-Oct-2016 09:26

My second call was met with outright refusal to attempt to escalate it as "that team doesn't work weekends". If i had all weekend to sit around calling various numbers to attempt a resolution I would but I actually have things to do which means I'm not home during "business hours".

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cynnicallemon

370 posts

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#1660282 29-Oct-2016 09:34

demdix:

Faster speeds, less money so I was happy....

I pity the poor helpdesk person that is going to get the call from my wife shortly!!!

FAST CHEAP GOOD - pick any two.

GO WIFEY!

phantomdb

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#1660284 29-Oct-2016 09:38

demdix:

The offer of Vodafone mobile data is useless to me as none of us have Vodafone phones..

Go purchase a $5 sim? and have the security turned off, then change the SSID to Spark WIFI and hand it out like candy.

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Kezzainc

97 posts

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#1660287 29-Oct-2016 09:39

Yeah I have same issue this morning. My alert emails came in right after midnight of the WAN down. My gigabit install is due Monday afternoon - talking with Vodafone and via Level 2 they say they have restored my old IP in only 10mins of talking - but took 20-30mins to be active again.

Also talked to friends at Downers and yes the tech's are installing Gigabit as dynamic IP in the 10.32.x.x range. (as already noted on forums) I'm shocked that just 2 weeks ago I filled in the keep my static IP form on the Vodafone site. Epic fail this Vodafone.

The Downer techs can make these connections static if Vodafone pass the details over.

I personally will cancel 1gbit if I cant not have a static IP. Doubling NAT'g is just death for a premium connection. Be talking further with them on Monday morning. (also tagging DHCP is dumb router config - I feel they should be offering all Gigabit connections with static and anything below is opt-in)

morat

12 posts

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#1660290 29-Oct-2016 09:47

Kezzainc: Doubling NAT'g is just death for a premium connection. Be talking further with them on Monday morning. (also tagging DHCP is dumb router config - I feel they should be offering all Gigabit connections with static and anything below is opt-in)

I'm confused by your comment about double NAT; DHCP has nothing to do with NAT.

You will be using DHCP on your router upstream interface regardless of whether you have a static address or not. The difference is that if you have a static address you'll always be DHCPing the same address.

Morat

Linux

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#1660292 29-Oct-2016 09:57

@Kezzainc Double NAT'g is not used on the HFC network and never has been and it's going IPv6 soon

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freitasm

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Geekzone

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#1660296 29-Oct-2016 09:59

Apparently this has been escalated for everyone affected now.

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morat

12 posts

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+1 received by user: 12

#1660304 29-Oct-2016 10:16

freitasm: Apparently this has been escalated for everyone affected now.

Yes. Yes it has :)

Can anyone following this thread who's currently affected please PM me with your Modem MAC and/or account number

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vortexnz

60 posts

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#1660307 29-Oct-2016 10:22

PMd you

NZFINEST

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#1660312 29-Oct-2016 10:37

Hi if anyone is affected by this early cut over please call 0508888800 and select Tech support this can be fixed straight away.

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

vortexnz

60 posts

Master Geek
+1 received by user: 10

#1660314 29-Oct-2016 10:38

I've spent about 2 hours on the phone to tech support and I beg to differ.... still not fixed :(

Pumpedd

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#1660315 29-Oct-2016 10:39

Kezzainc:

Yeah I have same issue this morning. My alert emails came in right after midnight of the WAN down. My gigabit install is due Monday afternoon - talking with Vodafone and via Level 2 they say they have restored my old IP in only 10mins of talking - but took 20-30mins to be active again.

Also talked to friends at Downers and yes the tech's are installing Gigabit as dynamic IP in the 10.32.x.x range. (as already noted on forums) I'm shocked that just 2 weeks ago I filled in the keep my static IP form on the Vodafone site. Epic fail this Vodafone.

The Downer techs can make these connections static if Vodafone pass the details over.

I personally will cancel 1gbit if I cant not have a static IP. Doubling NAT'g is just death for a premium connection. Be talking further with them on Monday morning. (also tagging DHCP is dumb router config - I feel they should be offering all Gigabit connections with static and anything below is opt-in)

Let me know how you get on with this as I as well opted to retain static IP and now find myself with dynamic...grrr

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