Ahhh!! Vodafone. Your topup service is down!!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Ahhh!! Vodafone. Your topup service is down!!

old3eyes

9120 posts

Uber Geek

Subscriber

#205401 11-Nov-2016 18:44

My daughter is in hospital and I went to top up her phone. Tried twice and got..

"Top up failed

The Top Up service is currently unavailable, please try again later."

How much later . 1 hour , 1 day?? Good reason that i would never use Vodafone ever again.

Regards,

Old3eyes

richms

28191 posts

Uber Geek

Trusted

Lifetime subscriber

#1668245 11-Nov-2016 18:50

How were you topping up? Voucher or credit card? Ive had issues in the past with credit card topups saying that and then processing later so dont keep hammering at it to see if it works.

Richard rich.ms

UHD

655 posts

Ultimate Geek
Inactive user

#1668249 11-Nov-2016 18:54

Did you try calling the contact centre and manually topping up?

Linux

11432 posts

Uber Geek

Trusted

Lifetime subscriber

#1668253 11-Nov-2016 19:00

old3eyes: Good reason that i would never use Vodafone ever again.

Of course other providers don't have topup issues or any other outages from time to time and did you think about actually speaking to someone on 777 / 0800 0800 021 and seeing if they could manually top-up the Prepay connection?

You can top-up from Telephone banking / Internet banking / Banking Apps / ATM's / buy a recharge voucher from almost every service station / corner dairy / Supermarket in NZ

Linux

Behodar

10508 posts

Uber Geek

Trusted

Lifetime subscriber

#1668260 11-Nov-2016 19:22

Linux: Of course other providers don't have topup issues

Spark's was down a few months ago, and they allowed you to still make calls, use data etc even if your balance was zero. It made me feel a little guilty as I was supposed to be paying $30/MB for roaming data, so I tried not to use too much...

old3eyes

9120 posts

Uber Geek

Subscriber

#1668261 11-Nov-2016 19:26

Finally it went thru just now. Never had a problem topping up on Spark, 2D or Skinny. Topping up via CC.

Regards,

Old3eyes

Linux

11432 posts

Uber Geek

Trusted

Lifetime subscriber

#1668274 11-Nov-2016 20:32

old3eyes:
Finally it went thru just now. Never had a problem topping up on Spark, 2D or Skinny. Topping up via CC.

So did the world end ?

Pumpedd

1759 posts

Uber Geek
Inactive user

#1668303 11-Nov-2016 22:06

A lot of NZ based transactional websites seem to have issues around 7pm to 8pm nights. The bonusbond one is always failing around that time, guess they arent built to cope with peak loads.