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68 posts

Master Geek


# 205454 14-Nov-2016 07:55
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Hi there,

 

 

 

I've arranged a express replacement for my iphone 7 through apple directly.

 

However i just remembered it was purchased through vodafone with their interest free monthly payments.

 

Do i need to advise vodafone of the replacement happening? Should i have gone directly through vodafone instead of apple?

 

Just being mindful that the serial/IMEI number etc which were noted at the point of purchase will change once i get my replacement device, and if this will affect anything?

 

 

 

Thanks in advance


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5377 posts

Uber Geek

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  # 1670424 14-Nov-2016 08:01
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Not really it's just a replacement make sure the payments are kept up to date

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615 posts

Ultimate Geek

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Vodafone NZ

  # 1670447 14-Nov-2016 08:49
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Worth giving us a quick call to ensure we update your records, IMEI number as you mentioned. Just in case.

 

m





Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 




68 posts

Master Geek


  # 1670451 14-Nov-2016 08:52
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I just called and they said I dont need to do anything? But just any future warranty requests are through apple and no longer through vodafone. Does that sound about right?


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Ultimate Geek

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  # 1670453 14-Nov-2016 08:55
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Yes, that sounds spot on.





Channel Manager, Help & Support @ Vodafone NZ




68 posts

Master Geek


  # 1670454 14-Nov-2016 08:55
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Would i be better off getting it sent through vodafone?

 

or does it not really make much of a difference?


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Ultimate Geek

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Vodafone NZ

  # 1670456 14-Nov-2016 08:56
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No real difference.





Channel Manager, Help & Support @ Vodafone NZ




68 posts

Master Geek


  # 1670458 14-Nov-2016 08:57
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But i guess in the end it would be vodafones 24 month warranty vs apples 12 month?


 
 
 
 


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Ultimate Geek

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  # 1670459 14-Nov-2016 09:01
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yes





Channel Manager, Help & Support @ Vodafone NZ


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