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Topic # 205482 15-Nov-2016 12:15
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I have a small client who is 8 months into a 24 month contract after moving from Intagr8 in January when that turned to custard.  They have 4 lines with Vodafone... 
- one on Office Net Landline Unlimited
- 3 lines on Landline Premium

 

This gives them unlimited DSL and unlimited calling at a pretty reasonable price.

 

They want to move to online backup, but the upload on the ADSL is just too slow.

 

They have a perfectly good PABX and phone system that (after a couple of years) they finally know how to work.

 

Their receptionist has called Vodafone and did not get the expected answer, so I called and got the same result.

 

It appears that you cannot switch to UFB on the above plan.  Basically, if they switch to UFB, they will have to drop the Office Net Landline Unlimited and end up with:
- 4 Landline Premium lines
- Naked UFB
- Price difference of about $50 more to pay per month (which is fine)
- they will LOSE their unlimited calling, so call costs will be additional (which is not fine).

 

They don't want to move to a UFB plan with VoIP lines, as these plans only have 2 VoIP lines which is not enough so they would have to have a mixture of VoIP from Vodafone plus analog lines.  They don't want to have to put a VoIP card into their PABX or buy ATAs and have them set up to convert the VoIP lines.

 

VDSL is not an option.

 

Anyone else had similar hassles moving from a billing plan with DSL to UFB and been able to resolve it peacefully?

 

Or Vodafone team, any other suggestions?

 

There is no desire to move to another provider, but they might be forced to start looking at other provider's services.

 

Thanks in advance for your thoughts
Mike





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  Reply # 1671260 15-Nov-2016 12:56
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How come VDSL is not an option? Unavailable in the area?




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  Reply # 1671291 15-Nov-2016 13:32
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quickymart: How come VDSL is not an option? Unavailable in the area?

 

I'd have been happy with VDSL, but Vodafone have said its not available at the address.

 

With ADSL, in a 12 hour window of opportunity overnight we could back up a maximum of 6Gb at a 1mbps upload rate.  On a quiet day for the client, that would be fine.  On a busy day, the backup would continue into the work day and kill their broadband performance.  Our preferred file backup option does not have a scheduler or time-based throttling of any sort.





"4 wheels move the body.  2 wheels move the soul."

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  Reply # 1671313 15-Nov-2016 13:48
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Sorry outside of the old commercial grade fibre products through Vector where some contracts could have free national traffic I'm not aware of any unlimited useage business grade fibre product.





Please note: I have a professional bias towards Vodafone.



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  Reply # 1671315 15-Nov-2016 13:49
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Jaxar:

 

Sorry outside of the old commercial grade fibre products through Vector where some contracts could have free national traffic I'm not aware of any unlimited useage business grade fibre product.

 

I could have been clearer above.  500Gb would be enough.

 

Voda do unlimited 100mbps @$140 http://www.vodafone.co.nz/business-broadband/ 





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  Reply # 1671319 15-Nov-2016 13:52
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Couldn't you just install another circuit for UFB (via somewhere like Voyager) and keep the ADSL connection as a backup / failover?





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  Reply # 1671320 15-Nov-2016 13:53
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You already had an answer to what I would have said...

 

assuming an NEC pbx, through in the VoIP card and move it all to Voyager/2Talk/Vibe/DTS/etc.




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  Reply # 1671322 15-Nov-2016 13:57
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michaelmurfy: Couldn't you just install another circuit for UFB (via somewhere like Voyager) and keep the ADSL connection as a backup / failover?

 

Absolutely could.  Would rather pay a few extra $ for an upgrade than $100 or more for a complete second connection, plus online backup on top of this.  This client is not one who values redundancy for business continuity reasons.  A day's broadband outage would be an annoyance but not significantly costly in terms of productive staff time.





"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

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  Reply # 1671342 15-Nov-2016 14:11
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Dynamic:

 

Jaxar:

 

Sorry outside of the old commercial grade fibre products through Vector where some contracts could have free national traffic I'm not aware of any unlimited useage business grade fibre product.

 

I could have been clearer above.  500Gb would be enough.

 

Voda do unlimited 100mbps @$140 http://www.vodafone.co.nz/business-broadband/ 

 

 

 

 

Oh sweet hadn't seen those changes. Clearly my time away from the front line and even back end support is starting to show.





Please note: I have a professional bias towards Vodafone.

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