[WXC/VFX] HELP!!! loss of internet ever few minutes

Forums › Vodafone New Zealand › [WXC/VFX] HELP!!! loss of internet ever few minutes

Sarge

37 posts

Geek

# 20556 30-Mar-2008 16:52

Just got a Linksys WAG54GP2 modem as signing up to xnet fusion, but since installing new modem, our internet keeps dropping off every few mintues.

Contacted xnet tech desk, and was told a fault would be lodged to telecom for line issues. He said new modems have more a problem with line issues than older type modems. We shouldn't have much line problems as we live in a recently built area.

Its been having its moments, where it was connected without fault for many hours, and it continued on to today.....but has started to drop off again.

The only thing i've noticed on the modem is the Downstream Margin when it disconnects which sits at 2147483645db

PS: since typing this post up, the net has disconnected and reconnected about 7 times (at least)

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

# 119727 30-Mar-2008 19:40

Is your modem set to G.dmt, at this stage it's best to leave it on that

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Sarge

37 posts

Geek

# 119762 30-Mar-2008 22:02

Tried That, still had same problem. Also tried T1.413 to no help.

Have actually gone back to old modem, coz new one is horrible at moment

Niel

3267 posts

Uber Geek

Trusted

# 119894 31-Mar-2008 13:10

What is your old modem, and you are sure the problem is not there with it? Can be a faulty Linksys.

You can never have enough Volvos!

Sarge

37 posts

Geek

# 119911 31-Mar-2008 13:42

The modem is only 4 days old, but i cannot rule out a faultly one.
At the moment the modem is plugged into the network, but not used as the internet connection, only for wireless and phone (when xnet connects it).

It has had moments where it has connected to the internet for serveal hours without fault and the speeds have been great, but it didn't last. Once it starts to disconnect it just keeps disconnecting and reconnecting.

The tech i called said he has had problems with new modem dropping the line as it beleives it not connecting as good as it should, so keeps disconnecting the reconnecting to try and get a good connection. But in saying that the our old modem has not problems connecting and staying connected.

Griven

174 posts

Master Geek

Trusted

# 119951 31-Mar-2008 16:01

Hello Sarge,

Can you PM me your username or account number so i can take a look at this for you. There are some other factors besides the modem itself and some port adjustments we can make to instill some stability. Unfortunately not all modem/routers are created equal .

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

Sarge

37 posts

Geek

# 120009 31-Mar-2008 19:10

Emailed my account number to your address. Hopefully you can figure what may help. I don't think the modem is at fault, since it has connected perfectly for at least 8 hours in the weekend.

adventdesigns

115 posts

Master Geek

# 120503 2-Apr-2008 14:51

My connection at work has started acting something like this as well, has worked fine for the last 8months or so but since a couple of days ago its started to drop the connection every 10-15mins?

Would like some help please.

Griven

174 posts

Master Geek

Trusted

# 120517 2-Apr-2008 15:41

Hello Michael,

have requested some changes made on your DSL port, will take upto 48 hours for analyzer result to come through then should have a further update for you then. Looks like the issue began around 25/03.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

adventdesigns

115 posts

Master Geek

# 120630 2-Apr-2008 23:26

Thanks Nick

Sarge

37 posts

Geek

# 121187 4-Apr-2008 20:17

I'm still awaiting to see about my connection. It has been changed to interleaving on, but still same fault

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