I'm on the 3GB Broadband Pro plan with Vodafone, with the $10 bundle insurance allowing it to kick over for another 3GB.
I monitor my usage through My Vodafone EVERY SINGLE DAY to make sure everything's in check. I've just used up all my data allowance, and the new allowance starts on 2nd April. Right now I'm sitting on about $8 excess use charges which is fine.
I just got a phone call from Vodafone, and its corresponding email, saying over the last two weeks I've racked up $785.90 in excess use charges!!!!!!!!!!!
They have agreed to credit me that amount, but I apparently have to pay a $59 "good will" amount for them doing that for me.
When I asked them why there is such a massive discrepancy between what they're telling me and what I'm seeing through My Vodafone they couldn't give me an answer.
I just know there's no way that I've used that much in excess usage, and had it been shown in My Vodafone I would have stopped using it.
I haven't downloaded any movies, I don't run a server, I've downloaded four songs the whole month, so what is going on here?
If My Vodafone says one thing and Vodafone itself says another, am I liable to pay this $59 amount?