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114 posts

Master Geek

#20732 4-Apr-2008 10:00
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For the last week or so I've been getting reduced throughput on my Xnet broadband. Previously I was getting around 6Meg down, 800k up but now I'm down in the 3-4Meg download range. I've sent a couple of emails to the helpdesk including Speedtest results but not had any response. The ticket numbers are #95048 and 94318.

I've not made any changes to router config or anything, and I've checked that nothing on either of my 2 PCs seems to be hammering the bandwidth.

Anyone else having any trouble? Anyone from Xnet able to help?


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174 posts

Master Geek


  #121021 4-Apr-2008 11:41
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Hello Martin,

Looking at your current line stats i can see this.

parameter.actual.bitrate.ds kb/s 4458.0 790.0
parameter.attainable.bitrate.ds kb/s 5528.0 779.0
parameter.rel.capacity.occupation.ds % 80.0 100.0
parameter.attenuation.ds dB 43.1 27.0
parameter.noise.margin.ds dB 15.0 14.2
parameter.actual.psd.ds dBm/Hz -40.0 -38.1
parameter.output.power.ds dBm 19.2 12.2

From your post your actual physical sync rate appears to have dropped ? From the notes on your account i can see you were having disconnection issues and we had Telecom apply a higher noise profile which has cured the disconnections, unfortunately a side effect of this profile is a reduction in sync rates which most likely is the culprit here.

Nicholas Cuc

Network Support
WorldxChange Communications


GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

114 posts

Master Geek

  #122201 8-Apr-2008 21:10
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Thanks for the response. I sort of understand what has happened, but I don't understand why I suddenly started getting disconnections in the first place. I'd been running for 4 months or so at 6Meg download with no disconnection problem. I suddenly started getting disconnections, then it seems this change has been made which has reduced my download bandwidth by 30%.

I'd like to consider reverting the settings back to what they were so we can see if the disconnection problem comes back - is this possible?


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