[WXC/VFX] Slow speed - no response from helpdesk

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mgbridges

111 posts

Master Geek

#20732 4-Apr-2008 10:00

Hi,

For the last week or so I've been getting reduced throughput on my Xnet broadband. Previously I was getting around 6Meg down, 800k up but now I'm down in the 3-4Meg download range. I've sent a couple of emails to the helpdesk including Speedtest results but not had any response. The ticket numbers are #95048 and 94318.

I've not made any changes to router config or anything, and I've checked that nothing on either of my 2 PCs seems to be hammering the bandwidth.

Anyone else having any trouble? Anyone from Xnet able to help?

Martin

Trend Micro

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Griven

174 posts

Master Geek

Trusted

#121021 4-Apr-2008 11:41

Hello Martin,

Looking at your current line stats i can see this.

parameter.actual.bitrate.ds	kb/s	4458.0	790.0
parameter.attainable.bitrate.ds	kb/s	5528.0	779.0
parameter.rel.capacity.occupation.ds	%	80.0	100.0
parameter.attenuation.ds	dB	43.1	27.0
parameter.noise.margin.ds	dB	15.0	14.2
parameter.actual.psd.ds	dBm/Hz	-40.0	-38.1
parameter.output.power.ds	dBm	19.2	12.2

From your post your actual physical sync rate appears to have dropped ? From the notes on your account i can see you were having disconnection issues and we had Telecom apply a higher noise profile which has cured the disconnections, unfortunately a side effect of this profile is a reduction in sync rates which most likely is the culprit here.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

mgbridges

111 posts

Master Geek

#122201 8-Apr-2008 21:10

Thanks for the response. I sort of understand what has happened, but I don't understand why I suddenly started getting disconnections in the first place. I'd been running for 4 months or so at 6Meg download with no disconnection problem. I suddenly started getting disconnections, then it seems this change has been made which has reduced my download bandwidth by 30%.

I'd like to consider reverting the settings back to what they were so we can see if the disconnection problem comes back - is this possible?

Martin