Vodafone IOU

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AmooMan

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#20735 4-Apr-2008 11:43

Just received this txt from Vodafone

"IOU is gettting bigger! Fm 24 April 08 hen u TXR 'IOU' to 468 we'll give u $5 credot. Nxt time u topup u repay the $5 + a 20c service fee. 4 more info cell 468"

Yes bigger :) more money for Vodafone

Why would they think we need an extra $2 when/if we IOU... and why charge us $0.20 extra time we IOU...

[Moderator edit (MF): c'mon folks, please use a better subject for discussions!]

johnr

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#121027 4-Apr-2008 12:07

In the subject field can you please put " Vodafone " before the IOU

gehenna

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#121028 4-Apr-2008 12:09

be nice if the customer could choose what amount they want to iou - eg txt iou2 or iou5 to get either the standard $2 or the new $5. reason being a lot of prepay customers just don't have $5.20 to spare when they top up $20 - which is what a lot of people do. $2 is a bit more manageable but $5.20 is over 1/4 of your top up (using the $20 example).

johnr

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#121029 4-Apr-2008 12:10

gehenna: be nice if the customer could choose what amount they want to iou - eg txt iou2 or iou5 to get either the standard $2 or the new $5. reason being a lot of prepay customers just don't have $5.20 to spare when they top up $20 - which is what a lot of people do. $2 is a bit more manageable but $5.20 is over 1/4 of your top up (using the $20 example).

I agreee but very complex!

gehenna

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#121039 4-Apr-2008 12:49

surely not too complex for the market leading tech behemoth that is Vodafone ;)

basicallythis

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#121043 4-Apr-2008 13:00

You could say it's a complex process for the end user, but then so is signing up for Bestmate by TXT.

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richms

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#121051 4-Apr-2008 13:17

I just get annoyed at the BS requirement of having under 20c before you can use it. If I want to call someone during the day and only have 85c on the phone I have to send 4 random texts before I can get the IOU. People I know on a texting plan on prepay cant even do that so its essentially useless.

Also is there anything stopping you from porting off when you have an outstanding IOU

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sillybilly

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#121059 4-Apr-2008 13:42

Hey guys, I've just been told that the minimum credit that you will need to apply for an IOU is now $1?

Does anyone know if this is correct? Thanx

Cheers

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cranz

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#121077 4-Apr-2008 14:34

From 24 April 2008, if you're a Vodafone Prepay customer and you're out of credit, you can get a Prepay IOU $5 top-up to help you make another call or TXT when you need it most!

Simply TXT IOU to 468 (IOU) –and we'll top up your mobile with $5 credit to get you back up and running. Then, next time you top-up your mobile, we'll deduct the $5, along with a 20c service fee from the amount of your top-up.!

To get a Prepay IOU you must have less than $1 credit on your mobile. You need to top-up your credit within 2 months of the Prepay IOU and you can only get one Prepay IOU before you top-up again.!

All IOUs requested before 24 April will still be $2 in value and will not incur a service fee, and to be eligible you must have less than 20c credit on your Prepay balance.

Source: What is Prepay IOU

Wonder what happens if you don't top up within 2 months of using your IOU.. this isn't mentioned anywhere

tonyhughes

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#121082 4-Apr-2008 14:47

$5 IOU is great. I have occaisional heavy use on my mobile, but all up, now that I don't use my mobile for business, I don't need/want a plan.

If you cant afford a $5 cut out of your next topup, either don't IOU, or don't use all that credit!!

This is a concious choice one must make to get the advance credit, and it doesn't change the fact that if you want to make a few short calls and several txts, that whether you use IOU, or a topup card - the service costs the same!!

You are merely choosing to move when you pay for it.

richms

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#121083 4-Apr-2008 14:47

Thats good, it makes it sort of useful.

Would laugh if they try baycorping people over it - Can just see baycorp not being too impressed getting collections for "Mr poopie pants" and other made up names people do to get the $10....

Richard rich.ms

AmooMan

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#121099 4-Apr-2008 15:10

tonyhughes: $5 IOU is great. I have occaisional heavy use on my mobile, but all up, now that I don't use my mobile for business, I don't need/want a plan.

If you cant afford a $5 cut out of your next topup, either don't IOU, or don't use all that credit!!

This is a concious choice one must make to get the advance credit, and it doesn't change the fact that if you want to make a few short calls and several txts, that whether you use IOU, or a topup card - the service costs the same!!

You are merely choosing to move when you pay for it.

Its not $5... Its $5.20

Yes thats right we have to pay $0.20 for a service fee now :) Joy

And yes $0.20 can be alot for some people..

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AmooMan

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#121100 4-Apr-2008 15:14

Moderator:
[Moderator edit (MF): c'mon folks, please use a better subject for discussions!]

What was wrong with IOU for the topic name?

Its short..
Its to the point
Its in the right place Forums / Vodafone NZ & ihug /

freitasm

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#121102 4-Apr-2008 15:22

"IOU" doesn't mean a thing to a lot of people - or means something different to another lot of people.

"Vodafone changes IOU" makes much more sense and it's targeted.

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AmooMan

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#121103 4-Apr-2008 15:31

Ohhh point taken

tonyhughes

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#121106 4-Apr-2008 15:44

AmooMan: Its not $5... Its $5.20

Yes thats right we have to pay $0.20 for a service fee now :) Joy

And yes $0.20 can be alot for some people..

As a customer, I think a 4% one-off surcharge for what is effectively an overdraft facility is fine... (to be honest, I am surprised there wasn't a charge for this earlier, I guess the bean counters have decided its not economic for a telco to be a zero-interest lender to customers it doesn't know).

There are not many examples around of businesses willing to give an anonymous customer service in advance on the promise that IF they continue to be a customer afterwards, they will pay up.

McDonalds won't give you a cheeseburger this week, and let you pay for it next month/year/never.
As a pre-paying customer without an account, you certainly can't get much in the way of service from any other NZ business that I know of, without paying first.

Remember - this is a VFNZ service that does the customer a BIG favour. Twenty cents is VERY acceptable in my books - thats equal to one of their cheapest services - a standard text message.